After much hemming and hawing I bought this bike because of the rave reviews and doubt that I would be able to rig up anything better myself. Received the package in good condition promptly assembly wasn't bad but better if you had your own set of wrenches (comes with all the tools you'll need though). After about 2 hours of use, it started making a noise that sounded like playing cards stuck in bicycle spokes and the outside of the resistance housing heated up and smelled funny. I emailed fitdesk customer service directly despite buying through Amazon and they returned a real human generated response within a couple hours. I sent them a cell phone video of it in action (god I love the future) and they readily determined that it was faulty unit and started requisitioning a new frame despite not even having my serial number yet. Received the replacement frame which was actually easy to set up, the rest of the guts just popped from the old to the new frame, and am typing this review while using it. It works perfectly now! Have clocked a few hours before writing this to be sure (old one worked okayish at first).
Major likes - adjustable desk-top : this is unique to this model, and much better than any home-made rig you may be tempted to glue to an old exercise bike. It adjusts forward and backward (or closer / further) from the bike seat to accommodate all arm lengths, laptop sizes/shapes, and personal preferences. The forearm rest is also adjustable which is awesome because it allows for the proper angle for your wrists to lie above your keyboard. Think about how unpleasant it is to type for any amount of time while standing at a keyboard meant for sitting height or vice versa. Much easier on the wrists this way.
Size factor - it is amazingly compact either folded up or not, and looks sleek enough so as to not look like megatron hiding in the corner of your office. I set up up caddy-corner to a bookcase on the wall my office door opens to and you cant even see it from the doorway.
Customer service: The fact that I get a response from a human without all the automated fluff/word salad that most auto-responses generate is amazing. It took me a few days to use my cell phone to record a video of the problem and email it back, but the same service rep responded each time over the course of a week and was very very helpful. They mailed out the largest and probably most expensive replacement part for free, no questions asked after seeing the video, and did not even try to make me go through Amazon's customer service department first (which is equally amazing but besides the point).
Would definitely buy again, amazing product and customer service.
Additional Details
Small Business
Shop products from small business brands sold in Amazon’s store. Discover more about the small businesses partnering with Amazon and Amazon’s commitment to empowering them.
Small Business
This product is from a small business brand. Support small.
