Fitbit Aria WiFi Smart Scale
|Price:||$86.98 - $269.99|
|Sale:||Lower price available on select options|
- Material: tampered glass platform, ABS bottom housing
- Capacity: 20 - 350 lb
- Units: pounds, kilograms, stones
- Weighing Surface Dimensions: 12.2 x 12.2 x 1.3 in
- Batteries Included: yes, 4
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Totally different from your dad's old needle scale, the Fitbit Aria WiFi Smart Scale uses advanced technology to track weight, lean mass, body fat percentage, and body mass index, allowing you to see all the numbers you need to start living a healthier lifestyle. With room for the storage of up to eight users, this scale recognizes who you are, displays your data, and sends your stats straight to your Fitbit account through your home's WiFi while remaining totally private to you. The sleek polished glass surface looks classy while resisting the condensation from steamy hot showers.
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This is all you'll see on this scale after a year or two (or less!). If it happens to be more than 1 year after you bought it, tough luck, Fitbit's answer is "unfortunately your scale is broken and there's nothing we can do about it". THOUSANDS of consumers are having this issue, it is all over the Fitbit troubleshooting boards, and yet Fitbit offers no fix. This scale works for a few months, maybe you'll get 2 years out of it if you're lucky. After that, it bricks and it's nothing more than a very expensive paperweight.
Decided to contact Fitbit in search of any suggestions. Big waste of time! I only wanted some help getting it to work properly and the agent brushed me off the call. I guess they dont like talking to anyone out of warranty? It was a nice scale while it lasted, but now its an expensive paperweight.
TO POTENTIAL BUYERS:
If you are okay paying for something that will no longer work as intended 2 years down the road then this isnt a bad option at all. Customer service is only good within warranty (1 year across the board). I would suggest saving money and getting a cheaper digital scale, or another branded wifi scale. Just look into their company first and see how they are customer service wise before handing them $100+
No issues with Amazon as the seller, they are up to par on all aspects, this is just about Fitbit as a company and the Aria scale.
Do not waste your hard earned money or time. Good luck.
I can see now there are a ton of other negative reviews on this product, and everyone is saying the same thing. The device is defective. At some point, it will start malfunctioning and the sensor that detects whether or not someone has stepped onto it will fail. This will cause a few things:
* Throughout the day, it'll ask you to Step On and it'll loop between Step On and Thinking randomly all day, burning through the batteries
* It will have issues registering when you Step Off of the device, and go into a Step Off/Thinking loop
* It will use up a fresh set of AA batteries due to the above two issues within a week
I contacted customer support for Fitbit, and they had me walk through normal troubleshooting. But after we exhausted the normal stuff (remove batteries to reset, reset with a paper clip, etc) they asked me about replacement. Because the device was out of the 1 year warranty, they basically told me I was out of luck and my option was to purchase a completely new scale at that point.
This is a manufacturing defect, and should be treated as such. I know there is only a 1 year warranty on these (and many other) electronic devices, but the usual thing is that most devices work for years and years, and the warranties are there to fix things that are out of the ordinary that fail in the warranty period.
Forcing customers to buy a new scale every 2 to 3 years is a ridiculous obsolescence policy. I would not recommend anyone purchase Fitbit merchandise as they seem to have systemic quality issues and poor customer support. Buyer beware.
Most recent customer reviews
It never gives an accurate weight & if you call to even suggest that the product is faulty the customer service team denies it- thinks...Read more