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Fitbit

Fitbit Aria WiFi Smart Scale

6,745 customer reviews

| 406 answered questions

Price:	$86.98 - $269.99
Sale:	Lower price available on select options

Color: White

Material: tampered glass platform, ABS bottom housing
Capacity: 20 - 350 lb
Units: pounds, kilograms, stones
Weighing Surface Dimensions: 12.2 x 12.2 x 1.3 in
Batteries Included: yes, 4

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Product description

Totally different from your dad's old needle scale, the Fitbit Aria WiFi Smart Scale uses advanced technology to track weight, lean mass, body fat percentage, and body mass index, allowing you to see all the numbers you need to start living a healthier lifestyle. With room for the storage of up to eight users, this scale recognizes who you are, displays your data, and sends your stats straight to your Fitbit account through your home's WiFi while remaining totally private to you. The sleek polished glass surface looks classy while resisting the condensation from steamy hot showers.

Product details

Product Dimensions: 14 x 14 x 2 inches ; 5.75 pounds
Shipping Weight: 5.8 pounds (View shipping rates and policies)
ASIN: B00ZULSFYW
Item model number: Fitbit
Average Customer Review: 6,745 customer reviews

Product Warranty:

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Matthias Barden

Known fault will fail in about 1 year

June 5, 2016

Color: BlackSize: Weight: 4 lbs, 4.3 ozVerified Purchase

After about 1 year it stopped working (1 year warranty through Fitbit). The error says to step off the scale even when no one is on it, until the battery dies. Fitbit had no solution, so I took the scale apart. There are 4 thin plastic parts that support the sensors, and 3/4 were broken. I looked online and found a forum full of people with the same problem. I asked Fitbit if they had engineered a solution, but they have not. The photo is from the forum, but is the same problem I found.

Comment 954 people found this helpful. Was this review helpful to you?

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Sat825

DEFECTIVE and Fitbit refuses to fix.

March 12, 2017

Color: BlackSize: Weight: 4 lbs, 4.3 ozVerified Purchase

Step on, step off, thinking... ERR
This is all you'll see on this scale after a year or two (or less!). If it happens to be more than 1 year after you bought it, tough luck, Fitbit's answer is "unfortunately your scale is broken and there's nothing we can do about it". THOUSANDS of consumers are having this issue, it is all over the Fitbit troubleshooting boards, and yet Fitbit offers no fix. This scale works for a few months, maybe you'll get 2 years out of it if you're lucky. After that, it bricks and it's nothing more than a very expensive paperweight.

Comment 260 people found this helpful. Was this review helpful to you?

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Frank

BUYER BEWARE..Battery draining / no display sleep issue

February 16, 2017

Color: BlackSize: Weight: 4 lbs, 4.3 ozVerified Purchase

I purchased this scale 2 years ago from Amazon. Aria will randomly flash to step on the scale, searches, tries to sync. This goes on for a minute, it turns off, and then a few minutes later it happens again and the cycle keeps repeating itself until the new batteries are dead 2-3 days later. Followed all troubleshooting steps on their website and made sure firmware was current which didnt help.

Decided to contact Fitbit in search of any suggestions. Big waste of time! I only wanted some help getting it to work properly and the agent brushed me off the call. I guess they dont like talking to anyone out of warranty? It was a nice scale while it lasted, but now its an expensive paperweight.

TO POTENTIAL BUYERS:
If you are okay paying for something that will no longer work as intended 2 years down the road then this isnt a bad option at all. Customer service is only good within warranty (1 year across the board). I would suggest saving money and getting a cheaper digital scale, or another branded wifi scale. Just look into their company first and see how they are customer service wise before handing them $100+

No issues with Amazon as the seller, they are up to par on all aspects, this is just about Fitbit as a company and the Aria scale.

Comment 237 people found this helpful. Was this review helpful to you?

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James P. Mccracken

Piece of junk, fails as soon as it is out of warranty

March 12, 2017

Color: WhiteSize: Weight: 4 lbs, 4.3 ozVerified Purchase

Save your money. This is an expensive scale, but not durable. Mine stopped syncing after just over one year. Fitbit support confirmed that "there is something wrong with it, it is not working properly." However, there is no actual support - just "well, it is out of warranty so there is nothing we can do." I should have known, though. Fitbit trackers also last for just a little over a year before they give up the ghost, too. I cannot tell you how many Fitbits I've purchased over the years, but I am done with this company. Do not waste your money on this piece of junk.

Comment 146 people found this helpful. Was this review helpful to you?

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Jeremy Gunnels

One the worst electronic purchases I have ever made

December 31, 2016

Color: BlackSize: Weight: 4 lbs, 4.3 ozVerified Purchase

One the worst electronic purchases I have ever made. Extremely difficult to setup up infact never was able to have it sync weights with the Fitbit app. Then one incorrect step on the corner which lifted one side slightly and dropped back down, now receives Err message every time.

Do not waste your hard earned money or time. Good luck.

Comment 101 people found this helpful. Was this review helpful to you?

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Ross Y.

Great concept, but body fat in accurate and not precise

April 23, 2016

Color: WhiteSize: Weight: 4 lbs, 4.3 ozVerified Purchase

I am a fitness junky, and I purchased this device because I already had a Fitbit and thought it'd be nice to have my weight and body fat automatically tracked along with my other stats. I have been mainly disappointed with the product. The body fat measurement definitely lacks accuracy and precision. I wasn't as disappointed about the lack of accuracy (as mostly I was caring about a general trend) however the day to day jumps have been 2-3% at times. That is much more than any noise in measurement, and is big enough to really hide your progress (or lack of). I still use it because it is nice to track my weight, but probably not worth the high price tag. I have attached a months log of body fat to show how big the spread is. Swings of 3-4% are just unacceptable.

Comment 357 people found this helpful. Was this review helpful to you?

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Perry Myers

Stopped working and drains batteries in a week

June 22, 2017

Color: WhiteSize: Weight: 4 lbs, 4.3 ozVerified Purchase

I purchased an Aria scale a few years ago (Nov 2013). It worked fine for several years, only had to replace the batteries once or twice in that entire time period. In the last few weeks I replaced the batteries 3 times, and started to wonder what was going on.

I can see now there are a ton of other negative reviews on this product, and everyone is saying the same thing. The device is defective. At some point, it will start malfunctioning and the sensor that detects whether or not someone has stepped onto it will fail. This will cause a few things:

* Throughout the day, it'll ask you to Step On and it'll loop between Step On and Thinking randomly all day, burning through the batteries
* It will have issues registering when you Step Off of the device, and go into a Step Off/Thinking loop
* It will use up a fresh set of AA batteries due to the above two issues within a week

I contacted customer support for Fitbit, and they had me walk through normal troubleshooting. But after we exhausted the normal stuff (remove batteries to reset, reset with a paper clip, etc) they asked me about replacement. Because the device was out of the 1 year warranty, they basically told me I was out of luck and my option was to purchase a completely new scale at that point.

This is a manufacturing defect, and should be treated as such. I know there is only a 1 year warranty on these (and many other) electronic devices, but the usual thing is that most devices work for years and years, and the warranties are there to fix things that are out of the ordinary that fail in the warranty period.

Forcing customers to buy a new scale every 2 to 3 years is a ridiculous obsolescence policy. I would not recommend anyone purchase Fitbit merchandise as they seem to have systemic quality issues and poor customer support. Buyer beware.

Comment 19 people found this helpful. Was this review helpful to you?

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Most recent customer reviews

Todd Manno

It's great when it works

This things eats up batteries and works when it wants to. It's great when it works.

Published 1 day ago

Miladydragonsinger

Four Stars

It was hard to keep it connected to and syncing with my Fitbit app.

Published 4 days ago

tom

hard to configure

pain to setup but works well once you figure it out

Published 4 days ago

Joanna S.

Didn't Sync Consistently, Now Not at All - Totally Fed Up

Bought this scale on 2/17/2017. It took several tries to get it to connect to our wifi. After that, for months, the transmissions were inconsistent.Read more

Published 6 days ago

Ashley Packard

I love my Fitbit scale

I love my Fitbit scale! I use my Fitbit tracker religiously and the scale works hand-in-hand. I love that whenever I weight myself, it’ll automatically log where I can see it on...Read more

Published 6 days ago

Daniel S

It stopped working, they can't repair it, even ...

It stopped working, they can't repair it, even if you want to pay. It only has 1 year warranty.

Published 8 days ago

Alison Franck

Do not spend any money on this It never gives ...

Do not spend any money on this

It never gives an accurate weight & if you call to even suggest that the product is faulty the customer service team denies it- thinks...Read more

Published 9 days ago

Mitch

Four Stars

Scale is great but linking to accounts was difficult.

Published 9 days ago

vivila

Fibit Aria WiFi smart scale

It works really well, no problems.

Published 10 days ago

Linda M. Keating

Check out the Fitbit forums before buying. See how they handle a poorly designed product.

The first one I had failed and it was replaced. The issue now is that if you have a Comcast internet account, it no longer works.Read more

Published 10 days ago

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