- Hardcover: 371 pages
- Publisher: Pfeiffer; 2nd edition (September 1999)
- Language: English
- ISBN-10: 0787948039
- ISBN-13: 978-0787948030
- Product Dimensions: 8.4 x 1.3 x 9.4 inches
- Shipping Weight: 2.4 pounds (View shipping rates and policies)
- Average Customer Review: 192 customer reviews
- Amazon Best Sellers Rank: #177,871 in Books (See Top 100 in Books)
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Flawless Consulting: A Guide to Getting Your Expertise Used 2nd Edition
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The second edition of Peter Block's Flawless Consulting gracefully updates what many consider the best resource of its kind. New chapters on implementation, "whole-system" strategies, and ethics are included, but in general it simply fine-tunes Block's proven advice to match the transformations that business and society have undergone since initial publication two decades ago. "The days of long studies and expert-driven answers are passing," the author proclaims in his new preface. "The task of the consultant is increasingly to build the capacity of clients to make their own assessments and answer their own questions." He then subtly modifies his established recommendations accordingly for every step, from the initial client meeting and problem diagnosis through data collection and the execution of solutions. In the section on "Conducting a Group Feedback Meeting," for example, he advises: "Treat the group as a collection of individuals.... Ask each person what he or she wants from the meeting. This will surface differences and force the group to take responsibility for some of the difficulties that may arise." --Howard Rothman
"Who would have thought the 'consultant's bible' could be improved upon? Count on Peter Block -the consulting profession's very own revolutionary-to push us to confront and struggle with the paradoxes inherent in our work." (Candace Thompson, organization development consultant, First Chicago NBD - A Bank One Company)
"The first question to ask any consultants: Have you read Peter Block's Flawless Consulting? If they say no, don't hire them. Peter Block's advice is flawless!" (Barry Z. Posner, dean and professor of leadership, Leavey School of Business, co-author of The Leadership Challenge and Encouraging the Heart)
"Block has distilled years of experience into a wise, down-to-earth, and eminently practical guide to excellence in consulting. If you are new to the practice, Flawless Consulting will chop years off your learning cycle. And even if you're an old pro, Block's insights will elevate you to new levels of effectiveness. Flawless Consulting is not simply about becoming a better consultant; it is about using consulting as a path toward becoming a better person." (Barry Oshry, president, Power & Systems, Inc., author of Seeing Systems and Leading Systems)
"For external and internal consultants alike, Peter Block provides the roadmap to travel what always seems like unchartered terrain. The power behind Peter's work lies not only in the compass he provides but in helping us see how truly a forceful and powerfulinfluence one person can be." (Jack Lerner, vice-president of organization development & learning, The CIT Group)
Top customer reviews
The focus of this book is on how authenticity can help you do a better job, and win the respect as well as loyalty of your clients. The consulting process recommended by Peter requires patience (consulting is a process and not an overnight solution, the consultant is not the doctor but a partner, and the client is not an observer but a participant), and require that consultants have the courage to not only educate the client, but to turn down clients.
It may seem a bit idealistic in the real world and not always applicable - I know this because not every consulting company is going to be authentic. Consultants may be coerced to meet sales targets, make quick profits, or they may be oversold (or undersold) by the sales team (in some consulting firms, the principals do not do the sales & contracting - they deliver after the contract is signed. The sales and contracting is done by a different team).
Nevertheless, the principles and values, espoused by Peter is something I personally share.
The content is presented in an easy to read delivery. Templates can be downloaded through the author's website.
The latest edition is just as brilliant as the prior two but updated to address current and emerging aspects of organizational culture that can and will affect how consultants need to conduct themselves during contracting and then once embedded in a client system.
Should be mandatory reading for every one whose job entails influencing others to learn and/or do anything new.