Top positive review
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Perfect guide for practical improvement applications across industries
on May 31, 2017
The two cases in the novel, emergency room and helicopter maintenance, provide a rational and flexible guide on how to think through the system constraints in an engaging story.
I was fortunate to have dived into Theory of Constraints (TOC) via Bob Sproull’s and Bruce Nelson’s book, Epiphanized (the prequel to this book). It set the foundation for understanding the application of TOC in manufacturing.
This novel is just as remarkable, adding useful dimensions including:
1. Service industry cases – Bob and Bruce provide practical examples of how process improvement practitioners can leverage the transfer-ability of logical problem solving skills across industries using a system-thinking approach.
2. Multi-level service solutions – In services, one standard solution rarely suffices. In the cases, you see different solutions for emergency and unscheduled service requests that alleviate “long lines” to improve customer experience without hindering standard service processes.
I’ve recommended the two books to multiple practitioners and business managers. My latest purchase of this book is a gift for a leader in the aircraft parts field. These books truly provide an easy way for people within any business to understand the approach and start improvements that have more focus and leverage than what Lean and Six Sigma could’ve provide on their own.