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Four Seasons: The Story of a Business Philosophy Paperback – Deckle Edge, November 6, 2012
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Isadore Sharp answers these questions in his inspiring memoir. He started out in Toronto, the son of a modest builder from Poland, but ambition and fate rapidly took him beyond his father’s three-man construction business.
Sharp learned the hotel business by trial and error. His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Today, Four Seasons is widely recognized as the world leader in comfort and luxury—in fact, it sets the standard by which every luxury hotel is measured.
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About the Author
- Publisher : Portfolio; Reprint edition (November 6, 2012)
- Language : English
- Paperback : 320 pages
- ISBN-10 : 1591845645
- ISBN-13 : 978-1591845645
- Item Weight : 3.53 ounces
- Dimensions : 5.6 x 0.84 x 8.42 inches
- Best Sellers Rank: #64,358 in Books (See Top 100 in Books)
- Customer Reviews:
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Reviewed in the United States on February 2, 2020
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This book tells the story, from the perspective of the founder, Issy Sharp.
Everyone who has started a business before will know that every big decision feels scary at the moment, even if it turns out successfully later. Sharp relays those emotions well - the huge bets the company had to make, with the ex ante risks clearly expressed.
What was most impressive to me was his unbridled optimism and his willingness to back that up with careful investments during severe downturns. It takes extreme courage, because the result of being wrong would be bankruptcy. His laser focus on customer experience, was also way ahead of its time, something that many other firms have followed successfully (especially with Amazon, another book I'm currently reading - The Everything Store). Listening to the customer, listening to each other - years of wisdom distilled into one beautiful sentence.
I'd strongly recommend this book to anyone looking to enter the hospitality business or anyone in the investing world, wanting to understand this industry.
The Four Seasons is the real deal.
This inspiring book will tell you the back story and show you why this organization is so astoundingly successful. They didn't figure out a trick to amaze people or simply buy opulent goods to be "prettier" than the rest. They did it right. From the inside to the outside this is an organization to emulate.
I sincerely hope that this becomes one of the great business best sellers of all time. If it does then thousands more will learn the wisdom of Isadore Sharp's philosophy and strategies. Other organizations will become more like the Four Seasons.
I commend Mr. Sharp on this excellent book and I am awed at his excellence on all levels both organizational and personal.