FreeMotion 790 Interactive Treadmill
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- Assembly of 1 customer-supplied treadmill per product instructions
- Moving product to another location is not included
- Typical assembly time of 4 hours
- Removal of packaging materials to customer's bin
- Products requiring additional work may result in an updated estimate from provider
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- 15" High-Definition TV, 10" Full-Color Touch Screen with Browser Powered by Android, 2 HD Video Workouts
- IF it Live Technology Built-In, Workouts Around the World, Training with Jillian Michaels, Competitions with Friends and Family
- 4.2 CHP Commercial Pro Motor, Dual-Grip Heart Rate Monitor with Polar Wireless Chest Strap Included, 20" x 60" 2-Ply, Commercial-Grade Treadbelt
- SpaceSaver Design and Easy Lift Assist, 3" Precision Machined and Balanced Non-Flex Rear Roller, Compatible Music Port for iPod
- 0-12 MPH, -3-0% 1-Step Decline Control, 0-15% 1-Step Incline Control, 36 Workout Apps, CoolAire Workout Fan, 375 lb. Capacity
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Top-of-the line entertainment, superior technology and fitness expertise are all built-in to the FreeMotion 790 Interactive Treadmill. With a 15" TV, 10" touch screen and a built-in web browser, you can watch your favorite TV shows, catch up on the news or browse Facebook while you run. And, this treadmill features built-in HD video workouts filmed in stunning Haleakala and beautiful Hana, Hawaii. These workouts will motivate and inspire you with the breathtaking views and a personal trainer coaching you through your workout. Plus, with iFit Live Technology built-in, you can lose weight with workouts powered by Google Maps, train with Jillian Michaels and compete against iFit Live community members all around the world. You'll look forward to running on the 790 Interactive Treadmill.
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Top customer reviews
I bought this because it had a television on it. That's really lame, but football was starting and I figured my wife would let me watch as much football as I wanted while running. It has multiple connection methods, but i use the HDMI to put an old Apple TV on it. I can't decide if the television is the key aspect of this a year into it. The sound is ok, but it does get surprisingly loud. To be honest, I'd rather run with music playing out of decent treadmill speakers than run with earbuds. I can see how some people use an iPad to run with, but it's really nice having a remote while you're running.
Anyway, assembly is a pain. And it's a two person project. It's heavy. And the screws to assemble are poorly manufactured.
Transporting this beast: just disassemble and reassemble it somewhere else. This is a favor-worthy request of someone. You can't roll this thing out of a room and expect it to get around corners.
I never put the treadmill up for space-saving. I don't trust that locking mechanism.
And I had the monthly iFit subscription and just went to annual. It really has enhanced the value of this thing. What's cool about the downloaded programs is that it will adjust your incline automatically as you're running. And it will prevent you from going too fast on certain inclines. So if you're running 8.4 mph, it will bump it back to 8.0 mph if you go through a -3.0 incline.
I'd look at other models. But this is a good purchase at the right price.
I can no longer recommend products like this from FreeMotion.
As nice is this treadmill is when it's working, the problem is that the manufacturer relies on an Android tablet to be the brain of the treadmill, and this is the second time the tablet has gotten borked in the process of a firmware update (which is automatic - if you want to take advantage of the iFit features, you have to connect to the internet, so you have no control of whether or not it also tries to install an update). Just like last time, ICON said they'd send us a reprogramming chip so we could fix it (read about that nightmare below); I said that was fine, but that we would be demanding that a technician do the install, because the tablet is clearly NOT a user-serviceable part. Thank goodness we got the extended warranty based on the repair guy's recommendation.
I was told the chip would be sent out in "a couple of days", which was a lie. It's been two weeks; I sent an e-mail inquiring about the status last week and got no reply. Today I used the chat service on their website, only to get this response: "Did they tell you when you placed the order that the chip was back ordered?" NO, they did not. When will it be in, I ask. The answer: "We have no estimate of when it will be back in stock."
I'm furious and will never buy another product from this company again.
Update: March 2014
About two weeks into using our treadmill last November, we started having issues with the incline function that appeared to be software-based, not mechanical, in nature. As best we can tell, the Android tablet that controls the treadmill got borked during a firmware update, and we were unable to calibrate the incline, and eventually, the tablet failed to control the treadmill at all (and the manual controls were unresponsive). Icon Fitness's customer service was quick to respond to my e-mail requests for help at every step - but we had many steps to go through that I describe here so that others are prepared.
The initial response, as I said, was quick (next morning), and consisted of Icon saying that we needed to reset the tablet, which would entail them sending us an SD card we needed to insert into the tablet before rebooting it. Sounds easy, right?
First, no one in shipping got the message about sending us the SD card, despite my receiving an order confirmation; I waited the quoted 5-7 (business) days for order fulfillment, and the additional 5-7 (business) days for shipment before writing to ask where the SD card was. It became clear it never shipped; my second request resulted in my receiving the card a mere three days later via USPS. So we've lost almost three weeks at this point.
Second, I open the "instructions" for accessing the tablet to do this brain transplant procedure. They basically consist of an exploded diagram of the entire control panel, inside of which is buried the tablet we're supposed to access. My fiancé and I unscrewed about six screws and then decided we weren't getting anywhere close. At this point, I also decided that I did not want to go further because I didn't want to goof something up and then risk being told that our warranty wouldn't be honored because we mucked around in the thing and broke it ourselves. So I e-mail Icon again, explain how unsuitable the proposed solution is, and ask them to send out an authorized repair person. They responded immediately, and without question called the local repair company, who got back to me to make an appointment. Again, customer service is very responsive, but it was pretty clear that they wanted to first try to get me to solve the problem so they wouldn't have to pay the repair service.
So another week passes before the local repair guy can get to us. He is very cordial and professional, but is stunned himself at the complexity of what is required to access the tablet to do this procedure - basically you have to disassemble the entire control panel. He gets into it, does the firmware changeout, puts it all back together, plugs it in, and...the thing literally starts smoking. A circuit board on the lower panel has fried (and it STINKS). Fortunately, the repair guy sees the potential for a (more) drawn out process, and he requests both a new control panel (not just tablet), and new lower panel (essentially, ALL of the electronic panels/parts). I'm told (and believe based on the order receipts) that these parts, purchased as replacements, are more expensive than the whole treadmill cost. Thank goodness for the warranty, and again, for Icon's responsive customer service, who didn't bat an eyelash at replacing these incredibly expensive parts.
Now we're well into the first of the new year at this point (holidays are a tough time for everyone's schedule, and I travel, so I'm being patient), but we've now been missing our treadmill for two months. As responsive as Icon was at every step, I'm still disappointed that they were not more proactive in checking on the status of the repairs, instead waiting for me to contact them. Anyway, the replacement parts show up, the repair guy comes back and installs them (basically giving us a brand new treadmill aside from the frame, belt, and motor), and finally our treadmill is working again.
Since the repairs, the treadmill has behaved almost perfectly - a couple of reboots, but nothing serious - we've been using it an average of ~4x/week for the last couple of months. The treadmill is as enjoyable as I initially described. I'll also note that since the repairs, the fan seems to have a lot more gumption - this makes me think the weak performance I originally described below was related to some flaw in the original electronics/controller.
Lastly, I made a point of telling Icon that I was disappointed (during the repair period) to lose out on my iFit trial. They told me they would re-initiate my 30-day trial once the unit was working again. Because the repairs took SO long in our case, they were true to their word and actually gave us a free YEAR of iFit. So again, despite being reactive rather than proactive, Icon's customer service was nonetheless very rapid to respond and focused on resolving our problems; I never got questioned, or encountered resistance.
My recommendation stands - I would buy this treadmill again. However, I would offer the following advice to other purchasers:
1) If you encounter any warranty issues, immediately request on-site service from an authorized repair service; don't do anything yourself that requires disassembly.
2) Expect that you will need to be proactive about contacting Icon Fitness customer service, but they will be responsive and solution-oriented.
3) Seriously consider investing in the extended warranty that comes in the box. I usually assume these are money makers for the company, but my repair guy pointed out the cost of the electronic replacement components and said that the peace of mind would undoubtedly be worth the extra few hundred dollars even if we never used the extended warranty (and it would be a huge savings if we do).
[I'm going to follow the outline of another reviewer for simplicity.]
I'm very pleased we purchased the FreeMotion 790 treadmill. Of all the various types of workout equipment, I've always been a treadmill person, so I'm just happy to finally have one of my own (rather than just using them in hotels on business trips). But this treadmill has been particularly fun because of the iFit feature. There's just something really entertaining about having Google StreetView images of pre-selected places all over the world, with automatic incline adjustments to match the terrain. And it's fun to make up my own hikes in places I don't want to hike outdoors in winter or that are unsafe on foot (e.g., mountain canyon roads) - elevation data is automatically pulled from Google Maps so that I can just hike/run without worrying about manually adjusting the incline.
NOTE: As of the date of our purchase (October 2013), there is no longer a free 1-year iFit subscription with the purchase of the treadmill. However, a quick online chat with the folks at FreeMotion netted me an activation code for a 30-day free trial of iFit, which my fiancé and I are taking full advantage of. There are a lot of free, pre-canned workouts to download.
Installation: My fiancé did the installation himself. No missing parts, no problems, & took about 2.5 hours. Everything fit and the quality of the assembled unit is quite good (as one would hope at this price point). The only thing to know is that even before assembly, the main belt and motor section weigh a metric ton (or at least it feels like it), and two men barely got it up the one and a half flights of stairs to our home office - carrying the thing to its final location was a workout in itself.
Walking/Running: The deck is quite long - my 6'-tall fiancé has no trouble running full-out. I (5'4") tend to want to walk a little closer to the control panel, and I have to be careful not to clip the front cover of the deck with my toes; but the good news is that although I've been making myself walk/run a bit farther back than I'm inclined to, there's plenty of deck behind me. You can alter incline/decline and speed using either the touchscreen (which is impressively sensitive to touch - no pushing required) or the panel on the unit. There are many different views available in terms of monitoring your distance traveled, calories burned or rate, incline and speed history, etc. For downloaded or created map-based workouts, you can view the map, the StreetView, or the satellite view. I was impressed by how quiet the unit is overall in terms of motor volume. The unit beeps each time you change the speed and the incline; for downloaded/created workouts with variable incline, this might be annoying if incline is changing a lot, but I suppose it's there as a warning if you're not watching the indicator. I haven't tried to find out if there's a "silent" mode because it hasn't bothered me that much. I enjoy the fact that there is a decline capability (up to -3°) because this makes for a more realistic hike/run. There's plenty of space for book/magazine/iPad and water bottles. There's also a TV, which we haven't bothered to connect, but you can connect it to your cable, antenna, or other device (we'll probably attach a DVD player or Apple TV) if you prefer to watch news, movies, etc. while you exercise.
Other features: The fan works well and is quiet but it doesn't blow your hair back. I haven't used the chest strap for heart rate monitoring; the hand-grips seem to be hit-and-miss in terms of accuracy. The treadmill is labeled "iPod compatible" but this just means that you can plug your iPod/iPhone/iPad in so that the sound runs through the speakers of the treadmill. I've already alluded to the iFit feature - so far, I have had zero problems with connecting to iFit, subscribing to workouts, downloading the workouts, etc. The integration with Google Maps/StreetView has been very good in my experience so far - perhaps the issues (growing pains?) that seem to have plagued other users in the past have been largely resolved. Another nice feature of iFit is that it keeps track of your workouts and sends them to the iFit site, which you can access from any computer (and set up goals, schedule workouts, etc.). If you're into the whole social thing, you can compete with other iFit users, follow other users, interact with other users in online forums, etc. I haven't had occasion to call iFit customer support yet, so I can't comment on that. I do have a question though, which is whether or not purchased iFit programs go away if you end your iFit subscription. Most of the for-purchase workouts are in the $5 - $15 range, so if you use them a half-dozen times or more, you've probably gotten your money's worth, but it would be nice to know in advance if you can keep something you pay for, or if you only have access to it as long as you subscribe to the whole service. Maybe I'll call them and report back here.
In summary: RECOMMENDED.
I bought this after a great deal of research and some visits to various big-box sports chains. The price was a little better than comparable models in the retailers. However this boasted the 10" Android tablet, as compared to 7" in the retail stores, and NONE of the ones I looked at had the HD TV.
After reviewing iFit, I decided that I really wanted the iFit module. The HD TV was a great bonus, as I get bored easily ;)
Shipment was via a commercial trucking company and it showed up right on time. I did not opt for the professional installation, although I probably should have, if only to help me get it where I wanted (this sucker's heavy!).
Setup was OK. As other reviewers have indicated, the TV mounting plate stand-offs do not line up exactly with their designated bolt holes. A couple minutes in my garage with a power drill and decent drill bit to make them a little wider fixed that, but FreeMotion should definitely look in to that. For a $2000.00 piece of hardware, you'd expect a little higher tolerance.
Connecting to WiFi was a snap. Please note that the really cool parts of iFit are under the paid plan, you can't use the Google maps feature or most of the better tracking options on the free plan. But we had planned on popping for the paid plan anyway, so no heartache there. However, a single iFit membership allows you to add up to 3 additional users, for a total of 4.
The next morning, I was so excited, I set my alarm for 5 am and awoke before that. I trudged down to the family room and fired up the FreeMotion 790. I tuned the HD TV to the early, early news, hopped on, and before I knew it, I had logged my first 3 mile run. That TV really makes a difference!
The next day, I worked a 13 hour shift, so, needless to say, my new toy didn't see much use.
Today I got home and downloaded a 3.1 mile run around a harbor in New York City. The treadmill dutifully increased and decreased inclination automatically, and the 10" display flashed alternating Google Street, satellite and map views. Full stats such as inclination, speed, time, etc are on display. Very cool!
My wife and I love it, and our son and daughter have even started using it. Great buy, highly recommend!
• SUPER SUPER quiet. So quiet, if you weren't walking on it, I'd have to look at the tread to make sure it was rolling.
• HD TV is a great option, as is the Andriod tablet with iFit software.
• Very solid device, I run at a pretty brisk pace for a guy my age, and it handles it like a breeze. I'd say it was on par with treadmills I've used in professional gyms.
• TV mounting bracket stand off holes do not line up with bolt holes in mounting plate.
• 20" wide tread is really OK for us, but I could see where some might want a 22" wide tread.