- File Size: 1401 KB
- Print Length: 256 pages
- Simultaneous Device Usage: Up to 4 simultaneous devices, per publisher limits
- Publisher: Productivity Press; 1 edition (December 5, 2011)
- Publication Date: December 5, 2011
- Sold by: Amazon Digital Services LLC
- Language: English
- ASIN: B006IED6CQ
- Text-to-Speech: Enabled
- Word Wise: Enabled
- Lending: Not Enabled
- Amazon Best Sellers Rank: #405,863 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
Freedom from Command and Control: Rethinking Management for Lean Service 1st Edition, Kindle Edition
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1. Mr. Seddon has very strong, almost religious, beliefs in his methodology and the Vanguard system he promotes. So much so that he has to identify enemies and burn them at the stake, repeatedly. His enemies range from supporters of competing methodologies, solution vendors, consultants, and worst of all 'managers', who he has to discredit and put down every other paragraph. John, they are your potential audience, I'd think you want them to read your book and adapt your system, no?
2. Despite his strong belief in his system, Mr. Seddon does not disclose many details on how to actually make it work. The book is more a series of anecdotes with several nuggets of knowledge here and there, rather than a foundation for implementing a services improvement project based on its teachings
3. Mr. Seddon and his publishers have not invested in editing, therefore the book does not read well, the paragraphs are frequently a non-flowing collection of sentences, words and phrases are put between quotes unnecessarily and many sections read like a collection of presentation bullets rather than a well thought of and assembled story
4. The book is produced cheaply, using rough, thin paper and too narrow margins, leaving too little room for writing comments. For a book that costs as much as this one does this is inexcusable.
I believe Mr. Seddon should have asked himself the same questions he promotes in this book: "what is the purpose of this book?" and "how would my customers want to see it delivered?", and while the answers would not have changed the excellent message they would have definitely made his book much more usable and influential.
Despite this, I give the book four stars, due to the important message it carries.
You will learn how to get reconnected with your customers, create value for them and improve your staff morale and profits.