- Hardcover: 256 pages
- Publisher: Productivity Press (August 12, 2005)
- Language: English
- ISBN-10: 1563273276
- ISBN-13: 978-1563273278
- Product Dimensions: 6 x 0.6 x 9 inches
- Shipping Weight: 1 pounds (View shipping rates and policies)
- Average Customer Review: 4.8 out of 5 stars See all reviews (6 customer reviews)
- Amazon Best Sellers Rank: #1,177,108 in Books (See Top 100 in Books)
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Freedom from Command and Control: Rethinking Management for Lean Service
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Top Customer Reviews
1. Mr. Seddon has very strong, almost religious, beliefs in his methodology and the Vanguard system he promotes. So much so that he has to identify enemies and burn them at the stake, repeatedly. His enemies range from supporters of competing methodologies, solution vendors, consultants, and worst of all 'managers', who he has to discredit and put down every other paragraph. John, they are your potential audience, I'd think you want them to read your book and adapt your system, no?
2. Despite his strong belief in his system, Mr. Seddon does not disclose many details on how to actually make it work. The book is more a series of anecdotes with several nuggets of knowledge here and there, rather than a foundation for implementing a services improvement project based on its teachings
3. Mr. Seddon and his publishers have not invested in editing, therefore the book does not read well, the paragraphs are frequently a non-flowing collection of sentences, words and phrases are put between quotes unnecessarily and many sections read like a collection of presentation bullets rather than a well thought of and assembled story
4. The book is produced cheaply, using rough, thin paper and too narrow margins, leaving too little room for writing comments. For a book that costs as much as this one does this is inexcusable.
I believe Mr. Seddon should have asked himself the same questions he promotes in this book: "what is the purpose of this book?Read more ›
Most Recent Customer Reviews
One of the best books out there on the subject of Lean Service. This book changed my way of thinking as related to service and customer.Published 10 months ago by Heather Johnson
A fairly short (200 page) text that interprets and presents Lean techniques developed for manufacturing into specifics that can be immediately applied to service businesses. Read morePublished on December 30, 2009 by David Peterson