Top critical review
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**********SCAM***********DO NOT USE THIS SERVICE********
on March 23, 2013
I got this unit directly from freedom pop in Jan 2013 for use when I travel. I subscribed to the 2Mb per month for $17.99. Upon receiving the device I connected my device to it and went to two webpages to test connectivity. It then went on the shelf.
About 2 weeks later, I took it out of town with me and used it while eating lunch to view a few webpages for research. No video, or audio, just plain webpages. I put it in my glovebox in my vehicle and there it stayed.
In March I noticed two charges from freedompop. One for $17.99 and on for $370. Yes, $370. I immediately called freedom pop and told them about the charge. They claimed I had used 37Gb (gigs) of data in 2 days. I asked for the dates of the usage and they were for just 3 days prior. I explained that I had not used it in over 2 weeks and the accused me of not password protecting it and leaving my network open. Fact is, the device was protected both with a login password as well as a separate wifi password of my choice. Also, the device was still in my glove box and the battery was dead. They then claimed that my MAC address may have been "spoofed", but had no explanation as to how that could have happened.
I asked for a credit of the $370 and they REFUSED!
If you use this service, BEWARE! They can say you used data that you didn't and there is no way for you to prove otherwise. They have your payment info on file and they will, WITHOUT WARNING, charge you extraordinary high amounts.