Top positive review
One person found this helpful
Can't rate the book because it never came-wasn't even shipped
on January 11, 2014
The one star is for the rental experience. The book was to be delivered Tuesday 1/7 (Amazon Prime) but it didn't come. Gave it a few more days because the website reflected that the book had been shipped so I thought there was just a delay. When it hadn't shown by Friday 1/10, I went into the UPS website and saw that while a label had been printed with that tracking #, the package never entered the UPS system for shipment. When I was finally able to get in touch with someone at Amazon, I was advised that the only thing that could be done was the rental fee be refunded and for me to "try" and rent the item again. When I asked why couldn't it just be re-shipped (or shipped since it apparently hadn't been) I was advised that couldn't be done with rental orders. I wasn't surprised today when I to tried placing another rental order and found the item was no longer available, which was probably the case all along, only Amazon failed to tell me that and allowed me to believe a book was in route to me when it wasn't. The customer service rep knew this also, that's where the "try" to rent it again remark came from. With class starting Monday I have no choice now but to purchase the book from the school at whatever astronomical price they charge. Had Amazon provided good (any) customer service from the beginning, I would have rented the book from another site for about the same fee Amazon charged-which I will most likely do from now on. Surprisingly terrible customer service from Amazon.
I was contacted by Amazon customer service and told the book was still available to rent. Since class was starting a few days later, Amazon advised me to request overnight delivery and they would pay the additional cost. I clicked on the link supplied in their email and sure enough, the book was available. I did as instructed and received the book in time for the start of class. So far the book has been easy to follow, though it's still in the semester. I changed my rating to five stars because Amazon stepped up to the plate and handled this situation satisfactorily.