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GE PEM31SFSS Profile Stainless Steel Countertop Microwave
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- 800 Watts
- Dimensions: (HxWxD) 12 1/8 in x 24 in x 12 7/8 in
- Sensor Cooking Controls
- 10 Power Levels
- Optional Hanging Kit
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|Shipping||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping||FREE Shipping|
|Sold By||Simply Savings USA||Dynamic deals||1 Stop Camera & Appliances||Amazon.com||Amazon.com||Amazon.com|
|Color||Stainless Steel||Black||Stainless Steel||Stainless||Stainless Steel||White|
|Item Dimensions||24 x 12.87 x 12.12 in||23.8 x 12.3 x 12.1 in||17.31 x 12.75 x 10.75 in||20.69 x 15.81 x 12.25 in||18 x 20.5 x 12.5 in||23.88 x 19.44 x 14 in|
|Item Weight||29 lbs||29 lbs||19.2 lbs||25.5 lbs||35 lbs||37 lbs|
|Material Type||Metal||—||Stainless Steel||Aluminum||Stainless Steel||Aluminum|
|Wattage||800 watts||800 watts||700 watts||1,200 watts||1,050||1,250 watts|
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For details on the class action suit, which explains the problem, see Seeger Weiss, the law firm investigating the class action: "GE Microwave Units' Interior Paint Peeling Poses Health Concerns" at [...]
Our experience: This is our 3rd GE 1.1 Cu. Ft. Microwave in 8 years. After investigating the problem online, we tried repainting the bare spots with special "Microwave Cavity Paint" spray paint. This lasted about 6 months before the paint on other, unrepainted areas began flaking off.
The GE Microwave paint peeling problem is extremely common -- you can find 100's of complaints online. Outrageously, GE has known about it for years, but apparently has dismissed it as a purely "cosmetic" problem, therefore not covered under their warranty. Their website claims the paint is non-toxic, and therefore "ingestion of small amounts of the peeling coating [i.e. paint] does not create a health risk." (direct quote from their FAQ. See [...].
Such arrogance! One has to wonder: Do GE execs feed peeling paint to their own children? Or only say it's healthy for the children of their customers?
I've complained to GE, and received a (impressively) prompt response requesting details and photos, so perhaps they will replace it I'll revise this review after I see the outcome from GE.
Meanwhile, I'm trying to find a replacement from another manufacturer, but it is difficult to find the exact dimensions to fit our built-in cabinetry. If anybody finds a substitute the same size, I would appreciate hearing about it.
UPDATE 1-26-15 A bit of good news to add to this sordid tale. I contacted GE via their Facebook page, and received a reply from a customer service rep that services GE's "Social Media." Suddenly, they were more forthcoming. Seems like their Social Media team is an outfit whose mission is to protect the brand's reputation from vocal, disgruntled customers. They offered me a $200 "Goodwill Coupon" (like a rebate) to purchase a new microwave. To avoid extensive cabinetry work, bought the latest version of the same model (PEM31-DF1BB) from Amazon Warehouse (open box) for $252 (incl tax). We still had to pay a cabinetmaker to change the shelving, because this newer version is slightly taller and deeper than the older one.
Lesson learned: GE will be far more responsive to anybody they fear will makes a stink on social media, than to ordinary phone/email/website complaints.
Please note, if you install this unit with the GE JX827SFSS 27" Stainless Steel Deluxe Microwave Trim Kit the microwave sits forward 1 inch (see pictures). Some people have been disturbed by this. However, I think it wonderful. This gives you 1 more inch of clearance on the back. Had I truly understood this I would have been able to get the next model larger. And secondly the microwave is now nearly flush to the cabinet doors on each side. Had the trim kit kept it flush to the cabinet surface it would have ‘looked’ recessed. Additionally, the kit will solve any issues with the door opening because of the hinge design (as you open the door it lowers a little). The kit is made to accommodate this.
So far with nearly 2 months of use I have had no trouble what-so-ever. The build quality seems high. It is hard to imagine other have problem with peeling paint as the inside looks anodized. But time will tell.
What I like about the microwave
• It is compact but still has a turn table. My old GE Profile microwave did not.
• Very quiet in operation. Surprisingly quite. But maybe I am just used to the noise of the old unit?
• Looks high end. Our old unit had sort of an industrial look (see pictures for the new unit and the old one for comparison).
• Heats well and evenly.
• Popcorn setting does not burn the popcorn. I had that problem with other microwaves.
What I do not like about the microwave
• The buttons are hard to see in anything but bright light. The markings are thin and dim against the background. Check out the old GE profile picture for comparison. It was bold and bight. Maybe if the keypad were back lit the thin markings would not be an issue.
• I feel it could use a bit more power. The next model up is more powerful so I guess I got what I paid for.