I bought the Garmin 130 GPS enabled cycling computer from Amazon on 06-14-19 ... ($199.99) .... On 08-26-19, while I was on a ride, It froze up completely, with the time, distance and speed, of the ride I was on still visible on the screen. It would not allow me to reset it or enter any other information, or even turn the power off.... It was completely froze. That was only two and a half months after my purchase.... The Amazon warranty expired on 07-15-19.
I contacted Amazon support that same day ... (via online chat with "Jeffery") ... upon returning from my ride, to see if perhaps they could give me some idea about what the problem was and how I might correct it or get it working again. The Amazon representative "Jeffery" was doing all he could to help me, but ultimately he wasn't able to solve the problem.... He advised me that he would contact the Garmin manufacturing technicians and have them contact me direct via telephone and see if they might be able to help me. The Amazon representative "Jeffery" also assured me he would follow up with me the next day to see if Garmin had in fact contacted me and if they were helpful. That was all he could do...
The Garmin representative called me this morning (08-27-19) .... What a total and complete waste of time that was... He was useless !!! I couldn't hear him over the phone because it was so soft .... I told him multiple times that I wasn't able to hear him.... he then did something that enable me to hear him slightly better, but he talked so fast I couldn't understand anything he was saying. I again told him multiple time to please repeat himself, that he was talking too fast, and he wasn't speaking loud enough or distinctly enough... His response ??? He hung up on me !!! Yeah ... He hung up on me and didn't even say "goodbye" !!! What a jerk !!!
Let me warn you, If my experience with Garmin technical assistance is the normal way they operate, I assure you, they are absolutely no help !!!! So don't expect any. Not only that, they are rude !!! There are other products out there, and for me personally, this experience with Garmin has definitely assured me, that I should be looking elsewhere for any future purchases...
The up side of all this was that the "Jeffery" the Amazon representative was true to his word and he did call me back to see if I had received any help from Garmin..... I told this whole story to "Jeffery" and he expressed his regret about what had happened.... He asked me to remain on hold for a couple minutes, and when he returned, "Jeffery" told me that Amazon would be sending me a new Garmin Edge 130, (even though Amazon's warranty was past due)..... and that I should send my old frozen up one, back to them....
Bottom line ... Amazon and "Jeffery" came through and provided truly excellent service, even when they really didn't have to. I truly appreciated that..... Regarding Garmin, certainly their technical support ... in my opinion, it sucks big time !!! So you might want to keep that in mind the next time you're looking for GPS or other Garmin product.... There are other options out there and I recommend you explore them.... I know for sure I will.
09/16/19: UPDATE .... As I mentioned in the above review.... I received a new Edge 130 from Amazon as a replacement for the Edge 130 I had paid for previously.... the one that lasted less than 3 months.... I returned the old Edge 130 after receiving the new replacement from Amazon. My new replacement Edge 130 has now ceased to function.... IT LASTED LESS THAN A MONTH !!! ... IT FAILED ON MY BIKE RIDE YESTERDAY, AND FAILED EXACTLY LIKE THE FIRST ONE !!! I'm not going to go back and ask Amazon to replace it, but I am going to ask for a refund of the $199.95 I paid for it...... Again.... DO NOT SPEND YOUR MONEY ON THIS PRODUCT .... THE EDGE 130 IS WORTHLESS AND YOU'LL BE WASTING BOTH YOUR TIME AS WELL AS YOUR MONEY....
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