Top critical review
13 people found this helpful
Serious problems with mileage recording and reporting.
on December 12, 2014
I purchased this unit in December 2013 and didn't notice the problems until I became more familiar with the unit in 2014. I've been communicating with Garmin on this GPS for since June 2014. The unit has two flaws that have yet to be corrected. The minor flaw is that the camera does not properly record purple items in true color. Purple is recorded as blue. Garmin says they are not supporting that particular sensor any longer. The major flaw is that the mileage reported by the tracking software and the trip computer are grossly inaccurate. I hike weekly on known trails that are repeated each month. The trails are 1.5 - 2.2 miles long and it usually takes us 1-2 hours as we bird watch and explore nature. For several months now, the GPS tracking software and the trip computer have been telling us that we are walking between 11 and 20 miles on each hike. The Tech Support folks have been very responsive with suggestions but none of the suggestions have fixed the problem. I was told in late Summer that the mileage reporting error was a known problem and was being addressed. My software is up to date and my 62sc is still not working properly. Garmin even went so far as to ship me a replacement unit a few months ago and still the problem exists. Since I bought the device through Amazon, Garmin will not permit me to send them the defective devices for a refund. Even if they permit me to return the unit, the additional software I purchased ($129) from Garmin is "non-refundable". Since I can't get reliable data and track information, I'm very reluctant to take the unit with me on outings into unfamiliar territory. In essence the device is of no value.