- Hardcover: 288 pages
- Publisher: AMACOM; 1 edition (October 11, 1999)
- Language: English
- ISBN-10: 0814404804
- ISBN-13: 978-0814404805
- Product Dimensions: 9.3 x 6.3 x 1.1 inches
- Shipping Weight: 1.2 pounds (View shipping rates and policies)
- Average Customer Review: 38 customer reviews
- Amazon Best Sellers Rank: #118,538 in Books (See Top 100 in Books)
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Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace Hardcover – October 11, 1999
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"Learning about differences may be fun, but learning about cooperation is useful. And it's here that Generations at Work becomes a valuable tool." --Fast Company
Veterans...Baby Boomers...GenXers ...Nexters. Mix them all together, and what do you get? Sometimes disaster! Here are fresh insights and practical solutions for easing the inevitable conflicts of today's age- and values-diverse workplace, where people just don't see work (or life) the same way.
"They have no work ethic."
"So I told my boss, 'If you're looking for loyalty, get a dog."
"I will not attend meetings that start after 5."
There's a serious new problem in the workplace, and it has nothing to do with downsizing, change, foreign competition, pointy-haired bosses, cubicle envy, or greed. Instead, it's the problem of distinct generations--the Veterans, the Baby Boomers, the GenXers, and (coming soon) the Nexters--crossing paths and sometimes colliding.
So how can you manage this motley group with their conflicting work ethics, dissimilar values, and idiosyncratic styles? How do you get them to stop snarling at each other? How do you motivate them to work together?
Generations at Work is the first book to clearly outline each group's primary characteristics, and to explain the seminal events and cultural icons that shaped their attitudes and values. But it doesn't just provide an astute sociological portrait. The book also offers practical, sound solutions for avoiding (or remedying) the most common mistakes of managing in today's cross-generational workplace.
Readers will find profiles of companies with effective strategies for smoothing generational conflict...a true-to-life case study of a manager caught in the crossfire...and 21 key questions and answers for solving cross-gen problems.
For anyone struggling to manage a workforce with different ways of working, talking, and thinking, Generations at Work both explains the gulf that separates the generations and offers insightful solutions for creating workplace harmony.
Top customer reviews
If you remove the stereotypes all that remains is stuff that ought to be obvious. It may be that some CEOs with large numbers of disgruntled employees are unaware of even the most blantant trends and conflicts in the workplace but the lesson there is to fix the workplace, not the employees. All generations will be cynical if they are contstantly in danger of being laid off.
From my own experience, 3 examples that are completely the opposite of what this book describes. (1) People in my age group are supposed to be driven overachievers. How I wish that were true. Must have come from astrology or something. (2) I worked for a company that hired two young "golden collar" tech experts. These kids were outstanding. There were no personality conflicts. There were no generational conflicts. And the fact that they were so knowlegable made us worship them! So what if they preferred rock climbing to golf? (3) Speaking of stereotypes, the company shut down and we all got laid off. According to this book, young IT professionals can write their own ticket, right? False, again. Four months have passed and one of our young geniuses has a boring job with a long commute and big pay cut. The other has refused to take a crummy job and remains unemployed.
The book is not without humor, perhaps unintentional. Apparently Lucent is a good example of how waring generations can make peace. But I wonder how many managers want their company to perform as Lucent has.
In the end, the key to a productive harmonious workplace is for people to have jobs they enjoy, pay well and are reasonably secure. In a lesser work environment all managers can hope for is to tap into the stereotypes in this book to try to keep the dust down.
Most recent customer reviews
It is littered with grammatical errors, punctuation issues, and incorrect spellings, to the degree that it...Read more