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Contacted Gerber for help, Make sure yours is the new version!
on November 11, 2010
Well, as an avid Bear Grylls fan, I really truly was hoping for the best on this, and I originally rated this a 5 star product, but after some reviews of the pommel falling off, I decided to go in my backyard and hack at a branch. Just like them, I hacked into ONE branch, about 20 times and there goes the pommel, detached from the plastic. They are correct, the pommel is NOT attached to the blade tang. It's attached to the PLASTIC. It's really cheaply made. Very poor. I really wish this was made different and I think that even Bear would agree that if he used this product himself, he would be greatly disappointed. BOO!!!
UPDATE 11/2010: (for those of you who may have an old version)
I've contacted Gerber regarding my issue, and it looks like this is essentially a "beta" or promotional version, and there will be modifications done Jan/feb of 2011 to correct the issues at hand. Maybe the new one will also be made in Portland. Here is their correspondence.
Thank you for contacting Gerber Legendary Blades regarding the Limited Lifetime Warranty with your Gerber - Bear Grylls product. Gerber warrants to the consumer that this product will be free of defects, in material and workmanship for as long as you own the product. This warranty does not cover damage due to rust, accident, loss of product, improper use, abuse, negligence, or modification of or to any part of the product. Normal wear and tear is not covered under the warranty.
Should your product have failed while being used as intended, we recommend contacting your retailer for Replacement. At this time, we do not have Warranty Replacements to offer from Gerber. The early release of this product was promotional effort and additional product is not available until approximately January/February 2011.
Of course, you're welcome to return your Bear Grylls product to Gerber for a new replacement when they're officially released in January/February 2011. In addition, there are modifications to the handle that will enhance performance with the 2nd release.
If you prefer to send your Bear Grylls Product in for a new replacement in 2011, please send the product, along with an explanation of the defect, your name, physical address, and phone number, to the address below:
Gerber Legendary Blades
Attn: Service Dept.
14200 SW 72nd Ave
Portland, OR 97224
It is recommended that you send your package via UPS, FedEx, or insured mail. Gerber Blades will incur all costs for return postage.
This should be the new version that is corrected, I'm still awaiting my replacement to verify and test, but the word is out that what you will be ordering from now on is the corrected new version. You should feel a little more confident with this issue.
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