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Ghost Story: A Modern Business Fable Hardcover – September 30, 2002

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Editorial Reviews


A mix of fable, wit, levity and strong characters gives the reader an introduction into some problems KM can solve. -- KM Review, November 2002

Employee communicators wrestling with knowledge management might take a break to read Ghost Story by Carol Kinsey Goman -- The Ragan Report, November, 2002

GOLD AWARD/Extremely Recommended

Dr Goman's book is poignant, genius and engaging . . . entertaining yet so insightful. -- BookReviewClub.com

GOLD AWARD/Extremely Recommended

Goman’s work is poignant, genius and engaging, which teaches without preaching. Entertaining yet so insightful. -- Jennie Bev, BookReviewClub.com, September15, 2002

From the Publisher

"Contrary to the popular belief, knowledge ISN’T power," according to Dr. Carol Kinsey Goman, author of GHOST STORY: A Modern Business Fable. Due to inefficiencies and the reduced performance of workers who can’t find needed information, Fortune 500 companies are losing, conservatively, $12 billion annually.

"Most modern organizations are haunted by the ghost of business as it was conducted in another era. And nowhere is this more evident than in the way people hoard information," says Goman, after surveying 200 mid-level managers about the state of knowledge sharing in their organizations. Goman centers her book on this idea, explaining that the main assets of the Industrial Age were equipment and real estate, but in the Information Age they are the insights and creativity of people. "Success in this new era increasingly requires knowledge sharing and collaboration among employees, and the ability of managers to develop environments that nurture teams of knowledge workers," states Goman.

Written in a light, entertaining style, GHOST STORY explores why the attitudes, actions, and decisions of the past no longer work in today’s business climate – and then gives the new rules.

KCS Publishing


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