Giantex 4pc Patio Furniture Set Cushioned Outdoor Wicker Rattan Garden Lawn Sofa Seat
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- Rattan Material: PE
- Materials: Polyfiber, Sponge, Steel, Wicker
- Weight Capacity: 300 Pound
- Set Includes: 1x Double Sofa 2 X Single Sofas 1x Table With Tempered Glass
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This Is Our 4 Piece Cushioned Patio Set, Which Are Of Contemporary Looks And Flavor, Offers Comfortable And Exceptionally Stunning Outdoor Lounging .It Will Be A Great Addition To Any Outdoor Living Space. The Sofa And Chairs Feature Exquisitely Woven Wicker With Gently Slopping Curves And Soft Yet Supportive Cushioning. The Seat Cushions Are Designed To Resist The Elements And Stay Beautiful Through Years Of Use. What’s More The Table Features A Tempered Glass Top.It Is Perfect For The Pool Side, Deck Or Patio, These Cushioned Seats Will Let You And Your Guests To Sit Back, Relax And Enjoy The Great Outdoors.
Note: This Item Will Be Packaged In Several Boxes And Requires Assembly. All Tools, Hardware And Instructions Are Included. Please leave us your phone number after you placed your order, A phone number is neceessary. Freight shipment is very expense, if you simply refused the shipment, they will charge us the return shipping fee, if you just refused the shipment, we will refund you minus the $100~$200(depend on your location) shipping fee for both ways.
Top Customer Reviews
1. There isn't a strap or mechanism to attach the cushions to the seats. I'll probably try safety pins.
2. The way they have the glass top attached to the table isn't great. It's suction cups.
3. The directions are CRAP. Took my husband forever, multiple tries to put it together. They are literally a bad picture of a table and chairs and loveseat with arrows pointing to where the holes are for the screws. Use the stock photos on this site to help, and my husband says if the screws line up correctly with the holes, it's right, if not, you need to flip the bottom of the chairs/loveseat around (there is a slight difference between the front and the back of them, but its hard to tell until you try to screw it all together). My husband says that it would have been super easy and quick to assemble if the directions had been, well, somewhat decent or if it was obvious how the seat bottoms should be orientated.
4. As far as I have been able to find, there are no directions for washing/care of the product.
With all of that being said, for the price, it's great. It's fairly comfortable and came to me in good condition. Looks really nice. Works great for the small space we have. I'll add more later about how it holds up in the weather.
The trouble started as we tried to contact the help number for assistance with a replacement. The set came with a card that said, "Questions? Problems? Call us at 1-800........." I tried calling the number several times over the next couple of days, but it rang and rang and rang. It turns out the number is wrong. I did some digging and finally came across a number for Costway, which somehow seems to be one and the same with Giantex.
As luck would have it, Costway was able to help me, find the order and assist me with getting a replacement back. While the customer service representatives are all quite friendly and seemingly competent, I have now called, emailed, sent pictures, called, called, called again, sat on hold for ten minutes at a time...you get the idea. The last two times I called, I was assured that the replacement had been ordered and that they would get back into touch with me as soon as possible with a tracking number. I never received the tracking number. I am still waiting on the replacement parts, and really don't know if and when I will receive them.
I wanted to order a nice conversation set to enjoy this summer. It looks like I will have to wait until next summer. Four weeks and counting...
It's really great quality materials and design for the price, because the seats are made of truly woven material, and the seat cushions are of the perfect shade of grey and pattern design to match the set.
But, the downside is that the screws are pretty difficult to get in because they are placed in hidden locations. Also, the delicate woven material makes the pieces more vulnerable to sharp objects or too much pressure being applied. In fact, the 2-seater came with a back piece that has a broken weave.
Will have to get it replaced, so a bit of a hassle, but overall, I still love this set for everything else.
YES!! I finally received the replacement seat back for the two-seater and now the set is complete! Will upload photos when there's enough light out on the patio to take photos of the full set. Not only did Giantex expedite this replacement, but offered me $5 as compensation for waiting longer than I thought. I've given them the 5 stars they deserve for their wonderful follow-up service and helpfulness. Thank you Giantex! Would definitely recommend this gorgeous and high quality lounge set, especially for the great value and wonderful customer service.