Having been a GoPro user for years, I was very happy to see that the new Hero 5 Black would be waterproof on its own, without the cumbersome external case system. Happy, that is, until the reality of just how poorly designed the water-resistance feature of the camera really is.
15 minutes into my first snorkeling trip on my family's recent trip-of-a-lifetime to Hawaii, the camera inexplicably shut itself down without warning or explanation. Assuming it was the battery, I got back on the boat, dried it off, replaced the battery and tried again. Nothing. Further investigation showed that my brand-spanking-new "waterproof to 10 meters" GoPro Hero 5 wasn't so waterproof after all. The inside of the battery compartment was *soaked* and both batteries were ruined as a result. The camera was used 100% according to the manufacturer's instructions, and all due care was taken when closing and seating doors to make sure the seal was good. It's just poorly designed. A quick Google search shows that the Internet is littered with owners having the same kind of trouble.
Aside from the obvious disappointment of the camera's failure and its effect on ruining countless photo and video opportunities for me and my family, GoPro's response when I contacted them about the failure has possibly been even worse. After my initial contact and their requests for photos of the camera, batteries and receipt, it took them FOUR DAYS to get back to me. When they finally did, they sent a GROUND shipping label for a return from New York to California (a week in transit) and made no mention of the batteries that their defective product also ruined. They also said nothing about how long I would be without the camera.
I responded to that message and have AGAIN not heard back with any additional information. And I even purchased the GoPro Care package when I purchased the camera! Rediculous. My only thought is that they are having such trouble with the waterproofing on their new Hero 5 Black cameras that they are overwhelmed.
The bottom line is that if you are planning to use your action camera in the water (as so many of us are), you should spare yourself from the flawed Hero 5 black and, even more, from GoPro's terrible service. How the once mighty have fallen. Caveat emptor.
---UPDATE---
I *finally* received my replacement GoPro Hero 5 Black after two weeks, three follow-up phone calls and promises to send it second-day air so I would have it for my next trip. Instead, they sent it ground shipping and it arrived the day after I had already left. I was not surprised.
Overall, my disappointment in the failure of the camera remains and my disappointment in GoPro as a company has grown. Since I have invested in GoPro mounts and accessories, I will continue using this camera until it fails (again), but I will look elsewhere for future action camera needs and will not patronize GoPro in the future. Moreover, I would recommend *against* any of GoPro's add-ons like GoPro Care or GoPro Plus since the company clearly sees them as nothing more than a revenue enhancement and does not actually follow-through on the coverage.
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- COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
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GoPro HERO5 Black Waterproof Digital Action Camera w/ 4K HD Video & 12MP Photo (Renewed) $219.00
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Works and looks like new and backed by the Amazon Renewed Guarantee
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From the manufacturer
GoPro HERO5 Black
HERO5 Black is a balance of performance and convenience thanks to its 4K video, voice control, easy-to-use touch display and waterproof design. Now with QuikStories, HERO5 Black automatically sends your footage to your phone where it transforms into an awesome edited video. Combined with stabilized video, pro-quality photos and auto upload to the cloud with GoPro Plus, HERO5 Black gives you the power to tell your story.
Footnotes: (1) Requires the GoPro and Quik mobile apps. (2) GoPro Plus is a subscription service available in select territories. Cancel anytime. Auto upload to the cloud requires connection to an AC power plug (not included), full battery charge and GoPro Plus membership.
Actual product specifications may vary, and all features, functionality and other product specifications are subject to change without notice or obligation. GoPro, HERO, Session, Karma and their respective logos are trademarks or registered trademarks of GoPro, Inc. in the United States and other countries.
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QuikStories EnabledHERO5 Black sends your footage to your phone where the app transforms it into an awesome edited video - automatically. |
4K Video + 12 MP PhotoStunning 4K video and 12MP photos in single, burst and time lapse modes. |
Rugged + WaterproofDurable by design, HERO5 Black is waterproof to 33ft (10m) without a housing. |
2-Inch Touch DisplayPreview and play back your shots, change settings and trim your footage, all on your GoPro. |
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Voice ControlEnjoy hands-free control of your GoPro using simple voice commands. |
Simple One-Button ControlA single press of the Shutter button powers the camera on and starts recording automatically. |
Video StabilizationHERO5 Black captures stunningly smooth video, whether it's handheld or mounted to your gear. |
Access + Share From AnywhereWith an optional GoPro Plus subscription, HERO5 Black can auto upload footage directly to the cloud for easy access on the go. |
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| Buy Now | Buy Now | Buy Now | |
| Photo | 12MP (With SuperPhoto) | 12MP | 10MP |
| Video | 4K60 | 4K30 | 1080p60 |
| Rugged + Waterproof | Down to 33ft (10m) | Down to 33ft (10m) | Down to 33ft (10m) |
| Intuitive Touch Screen | ✓ | ✓ | ✓ |
| Voice Control | ✓ | ✓ | ✓ |
| Stabilization | HyperSmooth | ✓ | ✓ |
| GPS Performance Stickers | ✓ | ✓ | |
| Live Streaming | ✓ | ||
| TimeWarp Video | ✓ | ||
| Connects to Phone via Wi-Fi + Bluetooth | ✓ | ✓ | ✓ |
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Customer reviews
Top reviews from the United States
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Reviewed in the United States on March 3, 2017
15 minutes into my first snorkeling trip on my family's recent trip-of-a-lifetime to Hawaii, the camera inexplicably shut itself down without warning or explanation. Assuming it was the battery, I got back on the boat, dried it off, replaced the battery and tried again. Nothing. Further investigation showed that my brand-spanking-new "waterproof to 10 meters" GoPro Hero 5 wasn't so waterproof after all. The inside of the battery compartment was *soaked* and both batteries were ruined as a result. The camera was used 100% according to the manufacturer's instructions, and all due care was taken when closing and seating doors to make sure the seal was good. It's just poorly designed. A quick Google search shows that the Internet is littered with owners having the same kind of trouble.
Aside from the obvious disappointment of the camera's failure and its effect on ruining countless photo and video opportunities for me and my family, GoPro's response when I contacted them about the failure has possibly been even worse. After my initial contact and their requests for photos of the camera, batteries and receipt, it took them FOUR DAYS to get back to me. When they finally did, they sent a GROUND shipping label for a return from New York to California (a week in transit) and made no mention of the batteries that their defective product also ruined. They also said nothing about how long I would be without the camera.
I responded to that message and have AGAIN not heard back with any additional information. And I even purchased the GoPro Care package when I purchased the camera! Rediculous. My only thought is that they are having such trouble with the waterproofing on their new Hero 5 Black cameras that they are overwhelmed.
The bottom line is that if you are planning to use your action camera in the water (as so many of us are), you should spare yourself from the flawed Hero 5 black and, even more, from GoPro's terrible service. How the once mighty have fallen. Caveat emptor.
---UPDATE---
I *finally* received my replacement GoPro Hero 5 Black after two weeks, three follow-up phone calls and promises to send it second-day air so I would have it for my next trip. Instead, they sent it ground shipping and it arrived the day after I had already left. I was not surprised.
Overall, my disappointment in the failure of the camera remains and my disappointment in GoPro as a company has grown. Since I have invested in GoPro mounts and accessories, I will continue using this camera until it fails (again), but I will look elsewhere for future action camera needs and will not patronize GoPro in the future. Moreover, I would recommend *against* any of GoPro's add-ons like GoPro Care or GoPro Plus since the company clearly sees them as nothing more than a revenue enhancement and does not actually follow-through on the coverage.
Style: GoProConfiguration: w/o GoPro Plus
Waterproof? Not even close.
By J. Feck on March 3, 2017
Having been a GoPro user for years, I was very happy to see that the new Hero 5 Black would be waterproof on its own, without the cumbersome external case system. Happy, that is, until the reality of just how poorly designed the water-resistance feature of the camera really is.By J. Feck on March 3, 2017
15 minutes into my first snorkeling trip on my family's recent trip-of-a-lifetime to Hawaii, the camera inexplicably shut itself down without warning or explanation. Assuming it was the battery, I got back on the boat, dried it off, replaced the battery and tried again. Nothing. Further investigation showed that my brand-spanking-new "waterproof to 10 meters" GoPro Hero 5 wasn't so waterproof after all. The inside of the battery compartment was *soaked* and both batteries were ruined as a result. The camera was used 100% according to the manufacturer's instructions, and all due care was taken when closing and seating doors to make sure the seal was good. It's just poorly designed. A quick Google search shows that the Internet is littered with owners having the same kind of trouble.
Aside from the obvious disappointment of the camera's failure and its effect on ruining countless photo and video opportunities for me and my family, GoPro's response when I contacted them about the failure has possibly been even worse. After my initial contact and their requests for photos of the camera, batteries and receipt, it took them FOUR DAYS to get back to me. When they finally did, they sent a GROUND shipping label for a return from New York to California (a week in transit) and made no mention of the batteries that their defective product also ruined. They also said nothing about how long I would be without the camera.
I responded to that message and have AGAIN not heard back with any additional information. And I even purchased the GoPro Care package when I purchased the camera! Rediculous. My only thought is that they are having such trouble with the waterproofing on their new Hero 5 Black cameras that they are overwhelmed.
The bottom line is that if you are planning to use your action camera in the water (as so many of us are), you should spare yourself from the flawed Hero 5 black and, even more, from GoPro's terrible service. How the once mighty have fallen. Caveat emptor.
---UPDATE---
I *finally* received my replacement GoPro Hero 5 Black after two weeks, three follow-up phone calls and promises to send it second-day air so I would have it for my next trip. Instead, they sent it ground shipping and it arrived the day after I had already left. I was not surprised.
Overall, my disappointment in the failure of the camera remains and my disappointment in GoPro as a company has grown. Since I have invested in GoPro mounts and accessories, I will continue using this camera until it fails (again), but I will look elsewhere for future action camera needs and will not patronize GoPro in the future. Moreover, I would recommend *against* any of GoPro's add-ons like GoPro Care or GoPro Plus since the company clearly sees them as nothing more than a revenue enhancement and does not actually follow-through on the coverage.
Images in this review
Reviewed in the United States on July 18, 2017
Style: GoProConfiguration: w/o GoPro PlusVerified Purchase
Reviewed in the United States on November 26, 2016
Style: GoProConfiguration: w/o GoPro Plus
Top reviews from other countries
Southern Family
Great Piece of Technology - Well Worth the Price Tag!
Reviewed in the United Kingdom on August 26, 2018Style: GoProConfiguration: w/o GoPro PlusVerified Purchase
Great Piece of Technology - Well Worth the Price Tag!
Reviewed in the United Kingdom on August 26, 2018
This camera is the height of modern technology; the amount of tech that is crammed into this tiny thing is extraordinary. I was so pleased after buying this because the quality of the recordings is astonishing. It can record in a variety of different resolutions, dimensions and frame rates including 4K@30fps , 2.7K@60fps , 1080p@120fps and 720p@240fps. The lens is very wide and pictures can be saved in RAW formats which is useful. The waterproof case is a sleek design and is very hardy. I also love the in built GPS that allows you to apply overlays in the GoPro software like speedometers and loads of other information trackers. There are just so many features that I cannot outline all of them in this review.Reviewed in the United Kingdom on August 26, 2018
One problem I have come across is that when I took this in the see body-boarding, although the waterproof case prevented water from entering the camera, sand and salt got stuck in the groove between the screen and the body of the camera - some of which I could not remove! This is also quite expensive, for the price I am paying, I would appreciate a second battery as standard as I had to purchase a second one. However, they do charge very quickly thanks to the USB type C charger.
You also require a decent microSDHC\microSDXC card as 4K video requires very fast write speeds so bear that in mind when buying this camera (I have a V30 rated SDHC).
To summarise, this really is a great camera and I am glad that I have bought it despite the price. I recommend this action cam over others as I simply don't trust the alternative cheapo action cams on Amazon, at least when you are buying from GoPro, you are guaranteed quality and reliability.
Images in this review
Canan
Wasserschaden beim ersten Test im pool!
Reviewed in Germany on September 28, 2018Style: GoProConfiguration: w/o GoPro PlusVerified Purchase
buso
quello che cercavo!!!!
Reviewed in Italy on July 26, 2018Style: GoProConfiguration: w/o GoPro PlusVerified Purchase
Pen Name
Excellent product 10/10
Reviewed in the United Kingdom on July 19, 2018Style: GoProConfiguration: w/o GoPro PlusVerified Purchase
Dan
You get what you pay for! Super clear footage and pictures.
Reviewed in the United Kingdom on July 30, 2018Style: GoProConfiguration: w/o GoPro PlusVerified Purchase
