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SUCKS DON'T BUY-BUT GREAT "RETURN" POLICY
on September 4, 2013
***This is an update to my earlier review. While I still think this product did not do what it was supposed to, I am very happy with how the company handled it. Instead of asking me to pack the entire thing back up and send it back to them (which as we all know is kind of a hassle with a large box), they asked me to donate or dispose of it and I am so thankful that it was resolved that way so kudos to the company for that!
I spent well over an hour putting this together for my 9 year old son and was excited to race against him but one of the cars hits the loop and both cars fly off of the track every single time when they are going up around the track. We tried slowing it down and that works so it doesn't hit the loop but then it's not going fast enough to get around loop and it still flies off of the track at the top. We tried moving the bridges, going slow, etc, etc, nothing worked. Now I will send it back as soon as I can. I'm super disappointed too because this was not cheap.