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Gratitude at Work: How to Say Thank You, Give Kudos, and Get the Best From Those You Lead Hardcover – August 1, 2009
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Business isn't all about the bottom line (although that's sometimes the only measure of success we use). Smart business managers recognize the power in a thank you, and April Kelly tells us why. --Tom Gegax, author of The Big Book of Small Business: You Don't Have to Run Your Business By the Seat of Your Pants
This book shows how gratitude--when done right--really works. Thank you, April Kelly. --Barbara Pachter, author of When the Little Things Count
About the Author
She is currently cultivating high-performance, customer-centric teams in the areas of customer service, account management, sales, and quality assurance.
Prior to LinkedIn, April worked at PayPal and assisted in the launch of their call center in April 2000. She also developed multiple areas of PayPal's customer support solutions. April has a passion for developing teams, vision, and culture. She successfully established elite service teams for both PayPal and Linkedin while establishing much of the infrastructure both service centers enjoy today. She also has extensive professional background in sales, marketing, coaching (both sports and business), and public speaking. April has also been recognized by the Greater Omaha Chamber of Commerce for her help in bringing new business to the Omaha area (Yahoo!).
She is President of Gratitude Academy, LLC, which is dedicated to cultivating gratitude principles in a multitude of settings. The vision of the Academy is to foster a positive thankful community.
April completed her degree in communications at Bellevue University.
Top Customer Reviews
With her history, you might imagine Kelly's book would be filled with advice on selecting great startups (and maybe this will be the topic of her next book). Instead she ties many new business ideas (followership, humanitarian capitalism, positive psychology) together with the concept of gratitude.
The book has a fresh perspective on these ideas and is an easy read for those without a lot of time. Especially nice are the action boxes which provide specific guidance regarding the concepts described in the book. The more action oriented and the gratitude challenged amongst us will find these especially helpful.
Gratitude itself is a timely topic. A recent Wall Street Journal article by Sue Shellenbarger entitled "Thinking Happy Thoughts at Work" cited gratitude as one of the major "happiness-inducing techniques."
I for one hope April Kelly keeps writing. Read the book and I bet you will too.