Top critical review
One person found this helpful
Good bike, Poor customer service.
on May 25, 2017
My buddy and I each ordered one of these bikes from Bikes direct and when we received them the rear shocks were not working right. On both bikes the threads on the outside of the rear shock were stripped and cross threaded and the rear shock can't be adjusted. My buddy and I both sent warranty claims to Bikes Direct and were told we would get replacement shocks sent out.
They sent my buddy a new upgraded version with lockout which I thought was very impressive. I was disappointed when I saw the one they sent me; It was the same cheap twist adjust type that came stock, and the threads were shot on the replacement as well. When I contacted Bikesdirect they basically told me I was a liar and insisted they had sent me a working replacement. Not sure why they took care of my buddy differently than I when we had the same exact problem?
If it wasn't for the customer service issue and the cheap rear shock I would have given this bike a 5. Otherwise, I like the bike and it comes with good quality components. I still like riding a 26" so I plan to use this for a while. It is light and nimble, stops ok, and I plan to get a lot of use out of it.