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Great Customer Service Over the Telephone (Customer Service Training Series) Paperback – July 14, 2013
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About the Author
The Customer Service Training Institute has over 25 years experience producing and designing customer service training programs and materials. Their staff has over 40 years experience in a wide array of customer service areas and they use this expertise to provide training materials that get results fast. Their training manuals follow their "self-paced" method of training which means nothing is lost and no one is left behind. Train at your own pace and on your own schedule.
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Top customer reviews
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No scripts - no phrases - no direct hands on examples.
I was looking for phrases and sentences to use when dealing with customers.
This is the 4th book I buy and they all repeat the same things....listen...apologize...bla..bla..bla
It does not give you direct training such as: In this case, say this:....