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Great Customer Service Over the Telephone (Customer Service Training Series) Paperback – July 14, 2013
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"Children of Blood and Bone"
Tomi Adeyemi conjures a stunning world of dark magic and danger in her West African-inspired fantasy debut. Learn more
About the Author
The Customer Service Training Institute has over 25 years experience producing and designing customer service training programs and materials. Their staff has over 40 years experience in a wide array of customer service areas and they use this expertise to provide training materials that get results fast. Their training manuals follow their "self-paced" method of training which means nothing is lost and no one is left behind. Train at your own pace and on your own schedule.
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Top customer reviews
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No scripts - no phrases - no direct hands on examples.
I was looking for phrases and sentences to use when dealing with customers.
This is the 4th book I buy and they all repeat the same things....listen...apologize...bla..bla..bla
It does not give you direct training such as: In this case, say this:....