GreatCall 5Star Urgent Response Medical Alert Device (Silver)
This item at this price, sold by Amazon.com, is currently reserved exclusively for Prime members.Prime free trial and invitee customers: We will automatically apply an Amazon.com Gift Card to your Gift Card Balance in the amount equal to the Prime exclusive discount after you become a paid Prime member. If you cancel your paid Prime membership or return the qualifying smartphone within the first 3 months of your paid Prime membership, we may void your Gift Card or charge you in the amount of the Gift Card. Terms and Conditions apply.
- Lightweight, convenient design clips to your purse, backpack, or keychain
- Hold the button for 5 seconds to bypass 5Star Urgent Response and connect directly with 911
- Free access to LiveNurse--24/7 health advice from live, registered nurses
- Built-in GPS tracks the responder on GreatCall's secure, private website
- 5Star Agents can provide translation support in over 100 languages
- Perfect as a child safety device, female safety device, and medical alert system
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While some medical alert devices don’t work outside the home, the 5Star can go anywhere. The 5Star is powered by the nation's largest, most dependable wireless network so it works at home or on the go. The lightweight, convenient design makes it easy to clip on to your purse, backpack, or keychain. Pressing the 5Star button puts you into immediate contact with 5Star Medical Alert Agents, who can conference in loved ones or contact 911. The 5Star makes the perfect medical alert system for seniors. Unlike Phillips Lifeline, First Alert and other medical alert devices, the Splash offers mobility, access to registered nurses and board-certified doctors, and caregiver tools to keep families connected.A GreatCall GoPlan on your 5Star gives you access to Urgent Care -24/7 health advice from live, registered nurses. Nurses can triage your medical questions, and if needed, have a doctor call you back within 30 minutes. GoPlans also include access to GreatCall Link - a smartphone app for family caregivers that provides them with updates on the status and well-being of the person carrying the 5Star, with the ability to track via GPS. Use GreatCall's secure, private website to maintain your personal profile with important details that can help emergency responders. With translation support in over 100 languages, the 5Star is perfect as a child safety device, female safety device, and medical alert system.
From the Manufacturer
The 5Star Responder, a Wireless Personal Security Device by GreatCall
It can happen in an instant. You get separated from your child. Your Dad doesn’t feel right but he’s not sure he should call 9-1-1. Or you just feel uneasy walking to your car. Would your child know what to do? Would your dad? Would you?
With the 5Star Responder, you’ll know exactly what to do: Push the button and ask for help. One touch and you’ll be immediately connected to 5Star Response Agents. Using GPS technology and enhanced location analysis, these Certified Agents can determine your location, conference in family and friends, dispatch 9-1-1 emergency services and get you the help you need.
With 5Star Urgent Response, now help is right at your fingertips.
Immediate connection to Certified 5Star Agents
5Star gives you live, 100% U.S. Based Agents certified by the National Academies of Emergency Dispatch and trained in CPR and other emergency protocols. All 5Star Agents are equipped to handle a wide variety of situations and are available 24-hours a day.
Reliable Nationwide Coverage
5Star works nationwide and provides you with immediate access to help anytime, anywhere wireless coverage is available. 5Star service is powered by one of the nation’s largest and most reliable networks.
GPS technology and enhanced location analysis
5Star Agents utilize GPS technology, advanced location analysis to locate you when you call. You also have access to an online locator at mygreatcall.com, so you can find the Responder if lost, or locate a user at anytime.
5Star and 9-1-1 work together
When you call 5Star, an Agent will identify and locate you, assess your situation and send the help you need. They are able to conference in family and friends, assist in dispatching 9-1-1 emergency services and will stay on the line with you until your situation is resolved. In the event of a critical emergency, you can also press and hold the Responder’s Call Button for five seconds to bypass 5Star and connect directly with 9-1-1.
Your Personal Profile
Your Personal Profile includes comprehensive personal details including emergency contacts, doctors and medical conditions, which enable 5Star Agents to assist you quickly and safely in an urgent situation. The more information you provide, the more prepared you’ll be in an emergency.
5Star Agents can connect you to live, registered nurses anytime, day or night. This award-winning service provides health advice from experienced nurses in English or Spanish with no appointment necessary.
The Responder features single-button operation with a powerful speakerphone and simple voice commands and light signals.
5Star service is just $14.99 a month with no contracts and no cancellations fees. Get $10 off the $35 one-time activation fee when you activate online. First month free for Amazon customers.
5Star Agents can provide support for assistance in over 100 languages.
Compact, lightweight design easily clips to your purse, backpack or attaches to your keychain.
- Dimensions 2.9 / 1.6 / 0.6 inches (74 X 40 X 15.7mm)
- Weight 50 grams (1.8 ounces)
- Available colors Silver & Black
- Antenna Internal
- GPS Assisted GPS with location updates while in call – dedicated antenna
- Protocols supported Voice, SMS, Data
- Speakerphone Yes
- LED’s Battery (dual color), Signal strength (dual color)
- Sound External speaker with sound chamber – Supports voice and tones
- Battery 500mAh Li-Polymer Up to 3 days standby time before recharge
- Charging micro-USB AC Charger
- 5Star Responder Device
- User Guide
- Quick Start Guide
- Accessory Clip
- Keychain Attachment
- Battery Charger
Top customer reviews
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As a lifelong allergy and asthma sufferer who's had a few close calls, I had considered purchasing a medical alert button before but I found every other service far too expensive (and just a little bit uncool... hey I'm only 29). Then I found the 5Star Responder. 5Star is so much more than your typical medial alert button. It's really like a personal emergency concierge or an On*Star for people.
5Star isn't just for medical emergencies. You can call 5Star for any urgent or potentially urgent situation. You could be afraid to walk to your car alone at night, run low on gas and need directions to the nearest station, or hear strange noises in your home. At the push of a button a friendly 5Star agent will come on the line and offer assistance. Thanks to the unit's built in GPS the agent on the line will know exactly where you are and where to send help if you need it.
The responder device retails for under $50 and the monthly service fee (after a one time activation charge) is just $14.99 with no contract and it works anywhere on the Verizon network. This means that unlike a traditional medical alert button that's fixed to your home, the 5Star responder goes with you and is ready to provide assistance anywhere you happen to be. The device is small and weighs just 1.8 ounces. I keep mine clipped to my belt and I hardly notice I'm wearing it. When traditional medical alert companies charge $30-45 dollars a month for a service you can't take with you, 5Star is definitely a bargain. As an added bonus, 5Star even offers a LiveNurse service that a 5Star agent can conference in for you to answer any of your health or medical questions.
Best of all, GreatCall's 5Star Response has rock star customer service. I had a little trouble getting my device to activate due to a technical problem with a Verizon tower in my area. As a techie I usually hate calling tech support or customer service centers but Great Call connected me with the best customer service agent I've ever worked with. Not only did he seem concerned with my service... but he seemed concerned about me as a person and by the end of the call I felt like I was talking to a trusted friend or colleague.
GreatCall also offers a 5Star Response app for the iPhone. I tested the app and it worked well too but I ultimately decided to go with the 5Star Responder as a standalone unit because if you're like me your iPhone is never charged when you need it or perhaps you don't carry it around with you in the gym. The standalone unit has much better battery life and is a lot easier to keep with you. It might be nice if 5Star offered some sort of combination where you could have both the stand alone device and the maybe the iPhone app for just a few dollars more (it never hurts to have a backup) but so far that's not an option.
Overall, I'm very satisfied with my service and my purchase and I would highly recommend this device to anyone who is concerned about their personal safety.
Update: GreatCall now lets you use the mobile app for no additional cost if you have the 5star Responder. You just need to download the app on your smart phone and use the same email address you used to register your 5star responder. The mobile app will share the same profile as your 5star responder.
Back in February, my mom's device starting beeping and randomly calling for help without her even touching the device. When she called to ask to have it fixed, they refused to honor the warranty saying that she must have gotten the device wet.
She had admitted that she wore it into the bathroom, but I had installed a hook for her to hang it on when she showered. Plus since she wore the device on the outside of her clothing on a lanyard, she had to remove this device first before removing her clothing to shower.
Today I called customer service and they confirmed that they will not honor the warranty because the symptoms shown by the device indicate to them (without any type of examination) that she got it wet.
They admitted that just moist hands or a steamy bathroom would be enough to make the device not work, even if it is not taken directly into a shower or tub. According to them, this voids the warranty. IMAGINE IF SHE LIVED IN FLORIDA OR IF IT WAS THE SUMMER TIME WHEN HUMIDITY IS HIGH AND REAL PEOPLE PERSPIRE!
PLEASE... DO NOT BUY THIS DEVICE!! Most senior accidents happen in the bathroom. Having a device that cannot be worn into the bathroom and hung on a hook outside the shower without breaking is NOT something you want for your elderly relative or friend!
This device should not be worn by seniors since it is unreliable and is not made for real people!