Top critical review
3 people found this helpful
on April 4, 2017
Beware !!! Misleading advertising ! I am a satisfied customer of Dark Magic Decaf K-Cups. The pictured K-Cups led me to believe that there was a stronger blend. With that in mind, I ordered the Extra Bold. I received regular Dark Magic Decaf K-Cups...NOT the EXTRA BOLD as shown in their photo. Knowing this I could have ordered it from Amazon Prime and saved $7 dollars. I complained to the seller and this is what they told me:
"Thank you for your email. There are several issues that arise from this situation. Let us briefly explain.
Green Mountain/Keurig, the manufacturer of the Green Mountain Dark Magic Decaf brand K-Cups, likes to periodically and randomly change the graphical representation of their K-Cups...the blend, roast, amount of grounds, etc. never changes, but they redesign the lids of the K-Cups seemingly without any need to do so. This creates massive customer confusion, but they continue to redesign the lids nevertheless. Thus, the Green Mountain Dark Magic Decaf that Green Mountain sold 3 years ago and 2 years ago and last year and now are all exactly the same (in amount of grounds, the time that the beans spend roasting, etc.). Green Mountain has never sold any other type of the Green Mountain Dark Magic Decaf except for the one that they originally created and are still selling (BTW, you're welcome to confirm this with Green Mountain directly and/or do a Google image search to find the various graphical redesigns of this blend). This is one major issue.
The other major issue is that Amazon allows multiple sellers to submit different information to the same listing and an algorithm chooses which information to display on the site (no seller has any control over this). We have submitted the correct information through our account, but the algorithm may choose other sellers' submissions to display. We have also contacted Amazon to change the displayed information manually, but shortly after this is done, the algorithm brings up other sellers' information.
We know that this is a long explanation, but we wanted you to know what's actually happening in the background. All in all, there is only one type of Green Mountain Dark Magic Decaf (not a "Regular" one versus an "Extra Bold" one), as it has always been (Green Mountain doesn't make any other one).
Thus, all in all, you received the same "Green Mountain Dark Magic Decaf" that has always been made.
Thank you for your business. All the best,
Deals On Call Customer Service"