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Showing 1-1 of 1 reviews(Verified Purchases). See all 12 reviews
on June 11, 2016
No wall mounting plate, just some screws and anchors. No housing for the wiring whatsoever, just unstripped wire casing. The "app" doesn't work at all, had to use the Internet page. Connecting it to WiFi took at least 10 tries even when I figured out the app doesn't work. No support desk either, by the way. When I tried to reach the support folks, I ultimately had to send them an email as if it was 1995. Oh, you could try to use Google hangouts which you find out they allegedly respond to once you register your email with them. Hilarious joke, it didn't work. Finally, someone on Facebook messenger responded and said they'd get back to me tomorrow. Are you kidding me? For the price they charge, they should send a support team to my house in a private chopper. I wonder if my refund is going to come through the Pony Express. I'm sorry but this is a terrible, terrible product. Compared to Nest, which essentially provides the same type of device for your thermostat, it's not even close. When I ran into questions with Nest, actual people answered an actual phone and they absolutely understood wiring and air conditioning units. I couldn't tell you if the people who built this understand anything because I have no evidence that they exist, beyond the half-engineered product they sent me in the mail after taking my money and the hour late Facebook message they sent me promising to get back in touch with me someday. Don't waste your time or money on this device.
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