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Groundswell: Winning in a World Transformed by Social Technologies Audio CD – Audiobook, CD, Unabridged
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...for Groundswell's intended audience - managers struggling to answer questions such as "should my soap company have a presence on Facebook?" or "why isn't anyone reading our company blog?" - the emphasis on data and analytics is not a bug - it's a feature --The Financial Times, May 21, 2008
The Forrester analysts have prepared one of the most comprehensive and useful primers on the sudden surge in social media. --Advertising Age, July 3, 2008
Their response, an introduction to the current state of online social networking and what to do about it, is entertaining, well- written and mercifully free from techy details. --The Financial Times, June 4, 2008 --This text refers to an out of print or unavailable edition of this title.
About the Author
Charlene Li is a vice president and principal analyst at Forrester. She is the driving force behind Forrester's Social Computing and Web 2.0 research.
Josh Bernoff, is a vice president and principal analyst at Forrester Research, and one of
Top Customer Reviews
1. It's current. Books on social media by nature almost can't be current. Everything is blogged or twittered one day, forgotten the next. Yet this book has some staying power, and you can give it to your boss or your client feeling reassured that even if they don't get around to reading it for six months, it'll still be valuable when they do.
2. Charlene Li and Josh Bernoff write the book like authors, not analysts, even though there's plenty of number-crunching with meaty take-aways. The human stories that illustrate each point provide protagonists you can identify with.
3. If you're new to social media, you'll appreciate a lot of the how-to material. If you're a pro, you'll appreciate how to do it even better and some of the more advanced material in the book.
4. The technographics, discussed frequently on the Groundswell blog and in the analysts' presentations, are useful. I've already used these for planning client campaigns to at least check if I'm on the right track or inspire some new thinking. If you read the book, the technographics tool on the Groundswell site becomes even more intuitive, although the site has enough info to get value out of it. It's amazing how much Forrester's giving away.
5. You get breakdowns of return on investment metrics of an executive's corporate blog, ratings and reviews, and a community support forum, figures which are hard to find elsewhere and can provide good benchmarks for related scenarios you may encounter.
6. The book offers thoughtful answers to some of the more important questions. How can you tell if a new technology has staying power?Read more ›
Li and Bernoff define the Groundswell as a spontaneous movement of people using online tools to connect, take charge of their own experience and get what they need - from each other instead of from companies. The book looks at the nascent and growing power of informal communication networks using social networking tools - blogs especially, but also social networks and virtual worlds, wikis, online forums, ratings and reviews, tagging and rss feeds. If you've been online lately, you've used one or more of these tools and techniques. What Li and Bernoff are interested in is how these tools and techniques create a completely new dialog between:
* A company and its customers
* The employees within a company
* Customer to customer beyond the scope or control of a company
* Individuals with shared interests
All of this done on the fly, with little centralized control.
The book breaks out into a number of sections. Early in the book, the authors review why the groundswell is taking off and how to participate, and they identify the "tools" - blogs, wikis and so on - that drive the groundswell. Then they introduce the Social Technographic profile, which is meant to provide profiling on how a segment of the population is participating in the groundswell using these tools.Read more ›
Shame on me - I did not read the description very well for this book. It is simply an abridged version of the original book, with three of the chapters reprinted. There is nothing new other than a very brief introduction by one of the authors. I'm at a loss as to why this book was published at all.
I am giving the content of this book 5 stars because it deserves it. However, don't waste your money on this. Buy the full original book instead. You will get much, much more out of it.
You can find the original book here: Groundswell: Winning in a World Transformed by Social Technologies
What unique threats does the groundswell pose?
How to turn it to competitive advantage, "like a jujitsu master"?
What are its component technologies?
What is The Social Technologies Profile and what does it offer?
What is the four-step POST process for creating strategies?
What are the five primary objectives for a groundswell strategy?
How to create customers who are evangelists for you?
How to establish and support relationships between and among your customers?
How can the same trends that empower customers also empower employees?
Throughout their narrative, drawing upon a wealth of data accumulated by Forrester Research as well as their own studies, Li and Bernoff include a number of real-world examples - in the form of mini-case studies -- that demonstrate key points.Read more ›
Most Recent Customer Reviews
It's how it all started. These folks were pioneers in understanding the power of social media. I expect this will be a required read in communications classes and business... Read morePublished 20 months ago by Holly
I bought it for class. It was ok I wouldn't have bought it if it wasn't for class.Published on September 6, 2014 by Jacqueline Verlinich
A really good book I would recommend for everyone interested in both social media, advertising and business marketing! Read morePublished on February 23, 2014 by Stina Helland
This isn't a how-to do social media, but an overview of its uses. There are several companion communities to talk about the book with others.Published on January 23, 2014 by Kristi C.
Enjoyed the insights that book had to offer and would recommend to those wanting to learn more about online specifically around sharing knowledge and listening information that... Read morePublished on June 26, 2013 by RLS
I barely remember this book but it was up to date when I read it. I'm giving it just an Okay because it clearly didn't have much of an impact on me because I can't remember a... Read morePublished on June 13, 2013 by Anthony Sikorski