Top positive review
One person found this helpful
Poor long-term reliability? Report and they will replace it.
on March 15, 2015
LIghtweight and well packaged but became unusable after 3 months, poor build quality and certainly not built to last.I have had a Panasonic unit, but bought the Gurin as a travel product. For the first month of use, the system worked well enough, the only minor issue was the water capacity was limited. In the second month, the on-off switch started to become unreliable and after the third month, the unit would not turn off at all. Of course, the battery was totally drained and any attempt to recharge it confirmed the switch was permanently in the ON position.
It seem that power switch related issues have been a problem for many consumers of this unit. It works just about long enough for most consumers to have thrown the original packaging away and forgot where they put the warranty.
My slightly more expensive but vastly better built Panasonic flosser has continued to work flawlessly.
July 2015 - it took me a few months but noticed a customer service response, supplied my order # and was shipped a replacement immediately! So it seems if there are any issues with the product don't hesitate to call it out. They are very responsive, in my book hat greatly makes up for my prior experience.