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HP ENVY 20-d113w TouchSmart All-in-One Desktop PC

by HP
2.0 out of 5 stars 7 customer reviews
| 3 answered questions

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  • HP ENVY TouchSmart All-in-One 20-d113w - P G2020T
1 used from $425.00

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Product Description

This HP ENVY 20-d113w has been Refurbished to perform as new. It is sold with a 90-Day Manufacturer Limited Warranty.

Multi-touch enabled 20" diagonal widescreen HD LED backlit Display, Intel Pentium Processor G2020T (2.50GHz), 4GB PC3-12800 DDR3-1600 memory (expandable to16GB), 1TB 7200RPM Serial ATA hard drive, Slim Tray SuperMulti DVD Burner, Intel HD Graphics 2500, Integrated Bluetooth 4.0 and Wireless LAN 802.11/b/g/n, Beats Audio, Integrated Speakers, Wireless keyboard with volume control and wireless optical mouse, HP TrueVision HD Webcam, Windows 8.

Product Information

Technical Details

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Summary : Screen Size, Screen Resolution, Graphics Coprocessor, Graphics Card RAM
Screen Size 20 inches
Processor 2.5 GHz Pentium
RAM 4 MB DDR3 SDRAM
Hard Drive 1 GB
Graphics Coprocessor Intel HD 2000
Card Description integrated
Brand Name HP
Series Black ENVY TouchSmart
Item model number H3L41AAR#ABA
Hardware Platform PC
Operating System windows_8
Item Weight 13.2 pounds
Product Dimensions 3.9 x 19.9 x 15.8 inches
Item Dimensions L x W x H 3.9 x 19.9 x 15.8 inches
Color Black
Processor Brand Intel
Processor Count 1
Computer Memory Type DDR3 SDRAM
Hard Drive Interface Serial ATA

Additional Information

ASIN B00D4NZPL4
Customer Reviews
2.0 out of 5 stars 7 customer reviews

2.0 out of 5 stars
Best Sellers Rank #44,915 in Computers & Accessories (See top 100)
#799 in Computers & Accessories > Desktops > All-in-Ones
Shipping Weight 22.4 pounds
Date First Available February 27, 2013

Warranty & Support

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Product Warranty: For warranty information about this product, please click here

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Customer Reviews

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Top Customer Reviews

Verified Purchase
We do not allow our children/teens to have computers in their rooms - so we needed to have a good and contemporary PC for their home work and "social activities". This touch screen computer is quick, and so easy to setup. I have been a windows user since the the early 90's - ever since, I think version 3.1... Anyways, the negative hype about windows 8 is misguided in my opinion. My learning curve was about an hour - and that is primarily getting used to the way to find, switch to and close apps... The familiar "X" in the upper right corner is mostly missing - I honestly miss that more than the lack of the old start button. In summary, all love it and have adapted quickly - funny thing is that no one is using the touch screen - but rather still the mouse!

Pro: Clearly it is sleek and well built. I think Windows 8 is more intuitive to old windows users than most claim... And certainly more familiar than switching to a mac...

Con: I don't think it offers 3.0 USB... But on a positive: It has 6 usb ports.

Con2: I don't know why the price varies so much - I was going to buy another one, but the price went up $125 in only a couple weeks...

********************** Update 09/10/13***********************************

yes it has 3.0 USB ports - my oversight...

We ended up getting the "start" button back by buying Stardock's Start8 for 4.99... Annoying to have to buy - but worth it overall...

2nd - the hard drive (WD) failed after 2 months of use. Had to go through warranty to get a replacement. The service call took an hour - but the CS folks (from India) were very friendly. One day later, I received a new hard drive - I was very impressed, and all is good.
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Verified Purchase
I've been looking for a compact PC for work from home odd jobs and this sleek, versatile and very stylish computer well exceeds any expectation I had before I made this purchase plus no loud obnoxious tower getting in the way, I love this computer and got myself a nice HP Photosmart printer for 30% off it was a win, win and a no-brainer
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Stay as far away from the HP touchsmart series as humanly possible. If you crack the screen, you will never be able to find a replacement part. Even HP won't bother to help. For this reason, I'd give negative "stars" if I could. Why bother selling a PC that parts can't be found for? What good would a car be if the brakes needed changing but you had to throw the whole car away because you couldn't find the replacement brakes and even the manufacturer could help find the part?
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I bought this computer on May 4, 2014. It immediately started dropping the WiFi connection. I kept fixing it until it was not something I could do. I contacted customer support and we fixed it. It was back to dropping WiFi withing 2 days. I worked with customer support again and fixed it. It was dropping WiFi by the end of the day. I finally decided I had to hardwire my computer in order to maintain a connection.

In my opinion I should not have to spend my time to make their product work. I purchased it with the belief they were selling a product that did what they said it did.

I cannot recommend this product.
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