Top critical review
One person found this helpful
If you like troubleshooting nonworking products, you'll love this digital frame.
on January 11, 2015
The only pro - nice wood frame.
The major cons in the order I encountered them - This DPF comes with only a quick start guide (QSG) which is mostly pictures so be prepared for LOTS of trial and error flipping through screens and self-teaching during setup. The QSG says the "full" user guide is on HP's website; it downloads to a PC fine in .pdf but won't print completely even when converted to Word7 or to .txt. THUS, be prepared to toggle between windows on your PC if you are trying to set up the DPF from your PC and copy photos from your PC to the DPF by referring to the "full" guide. If you try to display pictures using a memory card, you cannot mix landscape with portrait orientations unless you don't mind pictures being displayed on their sides. BUT, you can manually load those pics to the DPF's 250MB max. internal memory (maybe 170MB usable, the rest I guess is for the DPF's program) and then manually turn each sideways frame so it displays properly. Be sure to resize each of them to 600KB or less or the internal memory really fills up fast. You can let "Smart Copy" resize for you, but I found this to make some pics fuzzier than need be or funnily cropped when they displayed. Budget about a minute per pic to resize using a photo editor on your PC then another minute per pic if it needs rotating after copying to the internal memory. RE: support - be advised that the email support address HP gives for this frame in the "full" user guide is invalid; the emails are returned to you. Also be advised that the 800 number in the "full" guide for this frame gives you a static-filled line to an answering machine (after 15 rings so be patient) that say something like, "Hello. For service, leave name and number. Thank you." I think it might be an HP contractor. Also, be advised that calling HP's regular support number will, ultimately, end up with you on Hold and eventually you will be disconnected - at least the three times I called this happened; never did talk to a support person other than the ones who said they didn't work with DPFs. Finally, be advised that the FAQs on the HP website for the df1010v2 have pictures and steps that don't quite match this particular frame so be prepared to do more trial and error. RE: using the HP forums, it appears that other purchasers had the same setup and display problems I was seeking solutions for; they are still waiting for somebody to post solutions, too. What display problems was I calling about? Well, after two days of setting the frame up (total time about 6.5 hours in 45 minute chunks) and two days of its displaying the pictures just fine, half the screen went blank, and the pics began being doubled up in the other half (that is, part of each picture would appear in about 3/4 of that one-half and a smaller sliver of that same picture would appear in the remaining piece). I never did find the "Warranty" information for this frame - it is not included with the product, and searching for it on the HP website was frustrating; it seems that the frame has a 16 character serial number, but the HP website REQUIRES the entry of a 10 character serial number or it will not display the warranty. Consequently, I don't whether my frame is covered or not. I thought all products sold in the US had to make their warranties, if any, available. I guess I was wrong.