We are a small security consulting company and use a lot of technology in our office. While we have higher end HP products in daily use in our office (DesignJet plotter, large format color laser and inkjets), my go-to for this type of low-end, multi-function or standalone printer has most frequently been Brother. They are easy to set-up, configure, and use, cost of consumables is reasonable, and they have been reliable workhorses. When the opportunity to test the HP LaserJet Pro Multifunction M428fdw Wireless Laser Printer through the Vines program came up, I thought “Why not?” I figured I would replace the Brother HL-54700dw on my credenza with the HP and see how I liked it. I already have an older standalone Canon DR2580C scanner which meets my needs, and I expected to test the HP unit out and use it somewhere else after testing, returning to my normal workflow.
This baby isn’t going anywhere!
First, the setup. Keep in mind this is made for an office environment; I was able to set it up without using the manual, but I wouldn’t give it to the technically challenged. You plug it in, follow a few prompts on the front panel LCD screen, go to HP’s site (123.hp.com) as directed, and download the software. It installs everything, with very little prompting, and the attention to detail is exceptional. A minor quibble is that I had to go through the fax setup as well, even though I (and most people, I suspect) won’t be using that feature. A skip button would have been handy, and it did let me exit without testing so you don’t actually have to hook it to a phone line. Still, needlessly entering fax information was a waste of time.
There are a lot of nice touches in terms of construction. The 2.5” color touchscreen is surprisingly useful, and a pivoting bracket allows you to tilt it to avoid glare. It is just sensitive enough to be functional; no false triggers, double actions, or frustrations. There’s a front panel power button that is easily accessible (my Dell and Brother printers all have them on the back or side). Trays open easily and intuitively, and the graphical icons are easy to understand. It comes with a standard (estimated 3,000 page) HP-58A toner cartridge installed, not a starter cartridge, and removing it and replacing it were dead simple. There’s an optional 10,000-page (estimated) HP-58X cartridge available, and there’s no question about it; HP cartridges are pricey. The 10,000-page cartridge is about $225 on amazon, while a Brother 8,000-page cartridge runs less than $100. This is only partially offset by the fact that HP toner cartridges include the drum, where others require a separate (usually about 30,000 page) unit. Still, know about consumables costs going in, and if this is a concern than plan accordingly. I do not believe this printer currently allows the use of non-HP cartridges, but I don’t personally go with off-brand supplies anyway.
In terms of performance, I’m a fan. Printing is extremely fast (rated 40 PPM) and the quality is great; better in “Standard” mode for fine shading than in the higher quality mode. I printed from a PC, USB stick (it printed Word and PDF documents without a hitch) and even wirelessly from my phone, a Samsung Galaxy S9+. The duty cycle is rated at 50,000 pages per month which seems high to me; the paper trays (one manual and one 250 page) seem a little on the flimsy side for that kind of use, but I didn’t try to break them. I did not experience any jams or paper handling issues, and the way the duplexer works is inexplicable to me but fascinating to watch.
Scanning was easy as well, once I tinkered with the setup software. It will scan to a network folder or a folder on my PC, and scans to PDF and other formats. Scans were sharp and clear, can be implemented from the front panel, and were very fast. I like that you can set up preferences in the software but override them from the front panel as needed. I was unable to get the unit to scan to email, a feature it provides, but I suspect this was an ISP or firewall setting and didn’t feel like chasing it down. Copies were also excellent, nearly indistinguishable from the original, and the ability to copy both sides of a 2-sided document in one pass was handy.
All in all, this printer is a keeper. It does everything you could want and then some, is attractive, quiet, and fast. I have ordered the optional 550 sheet lower paper tray (I’m paying for that), and I plan on keeping it in my office. Just know what you’re getting in to in terms of consumables costs and don’t manhandle the paper trays and it’s an excellent choice for a small office or higher-end home office. Highly recommended.
EDIT 2019-08-05: A question came up as to whether or not genuine HP toner had to be used. While I will stick with HP supplies, I researched this out of curiosity. Using the web interface, under settings/supplies/supply settings, there's a setting for "Cartridge Policy" which states "The printer can be configured to use only new, genuine HP supplies. Genuine HP supplies that have been used previously—or non-HP supplies—must be replaced to continue printing." You can set that to "Off" or "Authorized HP". Presumably "Off" would allow you to use non-HP supplies. FYI, it is off by default.
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Customer Questions & Answers
From the manufacturer
At a glance
Main features
A mono laser multifunction printer designed for energy efficiency and enhanced workflow with duplex printing.
Additional features
A suite of embedded security features help protect your printer from being an entry point for attacks.
Compare HP LaserJet Pro Printers (Mono)
 Currently viewing |  Learn more |  Learn more |  Learn more | |
|
Functions
| Print, Scan, Copy, Fax | Print, Scan, Copy, Fax | ||
|
Print speed black (up to)
| 40 ppm | 40 ppm | 40 ppm | 40 ppm |
|
Auto 2-sided printing
| Yes | Yes | Yes | Yes |
|
Auto document feeder
| 50-sheet, 2-sided | 50-sheet, 2-sided | N/A | N/A |
|
Wired/wireless networking
| Ethernet | Ethernet/Wi-Fi/Wi-Fi Direct | Ethernet | Ethernet/Wi-Fi/Wi-Fi Direct |
|
Dimensions
| 16.54 x 15.35 x 12.72 inches | 16.54 x 15.35 x 12.72 inches | 15 x 14.06 x 8.5 inches | 15 x 14.06 x 8.5 inches |
|
Display
| 2.7" color touchscreen | 2.7" color touchscreen | 2-line LCD | 2-line LCD |
|
Recommended monthly volume
| 4,000 pages | 4,000 pages | 4,000 pages | 4,000 pages |
|
Input/output capacity
| 350 sheets, 150 sheets | 350 sheets, 150 sheets | 350 sheets, 150 sheets | 350 sheets, 150 sheets |
|
Security features
| Yes | Yes | Yes | Yes |
Shop HP Toner and Paper
 Learn more |  Learn more |  Learn more |
|---|---|---|
DescriptionStandard yield HP cartridge | DescriptionHigh yield HP cartridge | DescriptionProfessional quality brochures |
Page yieldUp to 3,000 pages | Page yieldUp to 10,000 pages | Sheet count and size (inches)150 sheets of 8.5x11 |
Cartridge colorBlack | Cartridge colorBlack | FinishMatte |
Printer compatibilityDesigned to work with HP printers | Printer compatibilityDesigned to work with HP printers | Printer compatibilityAny laser printer brand |
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Customer reviews
Might not be Optimized for Mac OS
Reviewed in the United States on September 18, 2019
Well, when it works it works good. Prints fast. But there are some connectivity issues between the unit and the I mac.1. I am having problems printing PDF files and JPEG files. I get a limitcheck error the document does not print. I get a print out with the error message. I looked on the HP Community website, and I guess other Mac users are having the same issue.2. Sometimes I print something and I see it's printing in the print dialog box, but it never actually gets printed out. I don't receive an error message so I don't know what the problem is or where the print job went.3. Having Problems scanning because the scanner does not communicate with the iMac. I have a photo of the error from my scanning software, and the color screen on the printer stating that the computer and the scanner are not connected.4. Missing Pages--Printed out a six page documents of receipts that need to be paid, but only 5 of 6 pages printed out. The print job was just killed after page 5 with no error message. Same thing happened to a three page pdf file, last page never printed. You need to separately print out each page.5 New error message in the screen 0005FB6. I have no clue what this means. My print jobs have disappeard.6. Usually it prints very fast, but with some pdf's it takes a while. Maybe a minute a page.I am connected with both AirPrint and I also added a USB cable. The connection seems to just get lost sometimes. ==> need to unplug and reboot the computer.I purchased this unit because I had the HP 1200 printer around 1990 and it worked great for Years!!! Never had an issue or jammed. I really miss her.
Reviewed in the United States on September 18, 2019
Images in this review
Top reviews from the United States
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Reviewed in the United States on July 2, 2019
Reviewed in the United States on September 24, 2019
Model: M428fdwStyle: PrinterVerified Purchase
Reviewed in the United States on September 18, 2019
Model: M428fdwStyle: PrinterVerified Purchase
Well, when it works it works good. Prints fast. But there are some connectivity issues between the unit and the I mac.
1. I am having problems printing PDF files and JPEG files. I get a limitcheck error the document does not print. I get a print out with the error message. I looked on the HP Community website, and I guess other Mac users are having the same issue.
2. Sometimes I print something and I see it's printing in the print dialog box, but it never actually gets printed out. I don't receive an error message so I don't know what the problem is or where the print job went.
3. Having Problems scanning because the scanner does not communicate with the iMac. I have a photo of the error from my scanning software, and the color screen on the printer stating that the computer and the scanner are not connected.
4. Missing Pages--Printed out a six page documents of receipts that need to be paid, but only 5 of 6 pages printed out. The print job was just killed after page 5 with no error message. Same thing happened to a three page pdf file, last page never printed. You need to separately print out each page.
5 New error message in the screen 0005FB6. I have no clue what this means. My print jobs have disappeard.
6. Usually it prints very fast, but with some pdf's it takes a while. Maybe a minute a page.
I am connected with both AirPrint and I also added a USB cable. The connection seems to just get lost sometimes. ==> need to unplug and reboot the computer.
I purchased this unit because I had the HP 1200 printer around 1990 and it worked great for Years!!! Never had an issue or jammed. I really miss her.
1. I am having problems printing PDF files and JPEG files. I get a limitcheck error the document does not print. I get a print out with the error message. I looked on the HP Community website, and I guess other Mac users are having the same issue.
2. Sometimes I print something and I see it's printing in the print dialog box, but it never actually gets printed out. I don't receive an error message so I don't know what the problem is or where the print job went.
3. Having Problems scanning because the scanner does not communicate with the iMac. I have a photo of the error from my scanning software, and the color screen on the printer stating that the computer and the scanner are not connected.
4. Missing Pages--Printed out a six page documents of receipts that need to be paid, but only 5 of 6 pages printed out. The print job was just killed after page 5 with no error message. Same thing happened to a three page pdf file, last page never printed. You need to separately print out each page.
5 New error message in the screen 0005FB6. I have no clue what this means. My print jobs have disappeard.
6. Usually it prints very fast, but with some pdf's it takes a while. Maybe a minute a page.
I am connected with both AirPrint and I also added a USB cable. The connection seems to just get lost sometimes. ==> need to unplug and reboot the computer.
I purchased this unit because I had the HP 1200 printer around 1990 and it worked great for Years!!! Never had an issue or jammed. I really miss her.
Images in this review
Reviewed in the United States on June 26, 2019
Top reviews from other countries
Rogério Campos
A impressora é excelente, mas o toner original é muito caro.
Reviewed in Brazil on August 15, 2021Model: M428fdwStyle: PrinterVerified Purchase
Jane
Watch the amount that comes out of your account to what you are invoiced.
Reviewed in the United Kingdom on February 18, 2022Model: M428fdwStyle: PrinterVerified Purchase
SSchuessler
Nicht brauchbar wenn man scannen möchte
Reviewed in Germany on July 16, 2020Model: M428fdwStyle: PrinterVerified Purchase
Mr. D. E. Miller
Poor Scanner
Reviewed in the United Kingdom on July 23, 2021Model: M428fdwStyle: PrinterVerified Purchase
abcde
Très bien pour une utilisation "médecin"
Reviewed in France on June 16, 2020Model: M428fdwStyle: PrinterVerified Purchase
