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HP OfficeJet H470 Mobile Printer
on July 27, 2011
I have always been happy with HP printers. I was excited about getting the H470, due to its compact size. Since I was going to be on the road for a month, I had it shipped to my son in NY so that it would be ready for me when I got there. It installed nicely and the test page printed beautifully. Then, when I tried to print documents from my computer, it would not work. 11 hours on the phone with two different techs at DELL, and they could not get it to work. I could not print anything, not even to PDF. They suspected that maybe it was a faulty USB cable. I bought a new cable and it did not help. We tried un-installing, and re-installing several times. They even found an older print driver and tried it to no avail. The DELL tech said that it was the first time that he was stumped and could only conclude that the electronics in the printer trashed my spooler files. We tried new spoolers and that did not help. Finally, I bought a new HP printer for $29 at the nearest Office Depot (45 miles away) and it works beautifully. The only conclusion now is that the H470 is defective.