Top critical review
11 people found this helpful
No No No - Read the service contract!
on January 8, 2015
I bought this desktop July 2014. Some things weren't right from the beginning, such as it wouldn't let me use a wireless keyboard, but I was told by HP customer service that it was because I didn't know Windows 8.1. In November the computer quit recognizing my printer, then it wouldn't let me log in, quit letting me download, and the DVD player quit. Many calls to HP, many supposed online fixes, but none of it worked. Lots of run around from their phone service reps, passing the buck. Restoration discs were not recognized by the computer, so everything is wiped off but cannot be restored. HP will not replace the computer, even though it's under full warranty, because they said this model isn't replaceable. They sent a subcontracted repairman today to install a new motherboard and hard drive, yet the system recovery discs wouldn't work. He was on the phone with HP for hours because no one would take responsibility for calling a lemon a lemon. Even the repairman says the computer needs to be replaced, as the motherboard is the cheapest, smallest produced. I could have bought the most expensive Apple Mac for the time I spent with this mess.
If you have any problems, don't mess with the lowest rank @ HP. Go to Justin, case manager, 1-877-917-4380, site code 88, ext. 2245468. He's the decision-maker. I'm waiting for his decision to send me a new desktop. *fingers crossed*
I will never buy another HP product. Their products and service are just plain bad.