Top critical review
5 people found this helpful
A Great PC when it's working!
on October 27, 2012
My wife does a great deal of genealogical research that requires reviewing PDFs of old hand written documents and being able to zoom in quickly and easily discern the correct spelling of the name. A much larger touch screen with easy zoom capabilities would be very helpful and speed up the process. We investigated several different models that were all in one, 23 inch touch screen and actually went into several stores to gain a hands on touch/feel and was ready to purchase the HP TouchSmart 520 but the store did not carry it in the configuration that I wanted 520-1070, I7 chip with more memory and larger hard drive. So I had to order it online.
THe PC is GREAT when it works. It is easy to use, like a big 23 inch tablet with touch, zoom, swipe and scroll capabilities. Functionally the HP is better than all the other 23 inch all-in-ones. Now let's discuss the problems.
THe PC started "freezing up" at first a few time a week and when it reached several time a day I called HP Tech Support. I have spent literally "days of my life" on chats/calls with Tech Support. I am not a Novice as I was using PCs back before they were called PCs, pre=Windows, Pre-DOS days, so following through the Tech support scripts that they walk you through are painful, but I have done it. Eventually after spending days on the phone with Techs I was told that my PC had a bad hard drive and I would have to send it back for repair. So I did and waited 30 days for it to be returned. When it arrived back it was still doing the same thing, "freezing up" several times a day. So it was not fixed and the only thing that I know that they did was a wipe disk and complete system restore back to out of the box configuration.
Since the return of the PC I have again spent "days" on the phone with Tech support, doing this, changing that, multiple system restores to factory default, etc. Only to be told "that should fix your problems", which it hasn't "but call us back" so we can waste another couple of hours of your time! Maybe I just got a lemon but it is under warranty and I will keep updating on the latest chapter of the HP TouchSmart 510 story. However, I would recommend that you consider another brand, as I did when I recently replaced another PC with a Dell 23 inch all-in-one that has been working great, so far.
UPDATE 10/27 (Check Back for the Latest Update)
It locked up 4 times in under 30 minutes. I called Tech Support and asked to speak to a manager regarding the problems that I am having with the HP and was put on hold for 10 minutes. Then the representative told me that they would document my request and would be "right back" after about 15 minutes they came back and said that they were still working on it and wanted to know what the best time and number to call back would be. After 37 minutes on the phone with "support" I was told that I would receive a call back from a Case Manager Monday or Tuesday next week. Really! Excellent Customer Service!!!