Top critical review
6 people found this helpful
Good Monitor - But Horrible Support
on October 30, 2008
I purchased the HP w2408h Monitor more on a whim than out of necessity. While the video quality of the monitor is good (above average even), there are items that make it a less attractive monitor as compared to others of its kind on the market.
1) While some advertised photographs of the monitor clearly show a DVI input - there is none. Nor are other standard ports like S-Video or Coax available. You will need to be prepared to use a standard VGA port or HDMI.
2) HP would have done well to include a DVI to HDMI adapter cable in the box. However, they did not.
3) The speakers installed are a joke. As indicated on other reviews of this monitor, be prepared to either live with subpar sound or install a set of speakers separate from the imbedded speakers on the monitor.
4) If, for any reason, you require support on the monitor, good luck! While the video on my monitor worked out of the box, the integrated USB ports did not. The monitor is "plug-and-play" and as such, my Windows Vista Ultimate loaded up drivers for the monitor after booting up for the first time.
After installing the monitor, I ran the setup software included on the CD included in the box. The installation of this software from the CD failed repeatedly on my Vista PC. There are, however, technotes available on HP's website dealing with this issue. I followed these technotes with no success whatsoever.... so I decided to call HP's tech support number. The automated attendant system HP uses has NO item covering monitors - apparently, you have to use the "Desktop" key word. Who knew?
Once connected to a live person, it took me a full 30 minutes to get the technician to focus on my problem (the USB ports not working). Instead, he insisted on following his "script" which include a request to unplug the monitor from my UPS and plug it into a wall outlet instead. He also insisted that I should update the BIOS on my DELL PC! Not once did he ask what operating system I was running, what drivers (if any) were loaded, etc., etc. After many requests, he finally agreed to transfer me to a more knowledgeable technical queue... at which point (96 minutes later) we were disconnected.
I was able to solve the USB problem on my own. However, still facing the problem of not getting drivers to load properly on Vista, the next day I called HP Tech Support again. This call got me to a different technician that was equally unprepared to assist me. She clearly did not understand the word "driver" and again insisted on following her script. Having had enough, I demanded the call be escalated to the appropriate person with the appropriate technical skills to assist me.
I was placed on hold for another five minutes and, again, my call was disconnected.
Summary - If I were to give a grade on this purchase I'd give the monitor a B+, but technical support gets an F-.
A few folks have asked how I resolved the USB problem. To do so, I just uninstalled the monitor from Device Manager, unplugged the USB connection, rebooted. When the PC was completely back up, I plugged the USB back in. Vista then saw the new USB hub device and installed drivers for it.
I also figured out the problem with the device drivers not loading. I am connecting the monitor to my PC via a DVI to HDMI converter cable. Because the connection is not truly HDMI, the drivers will not load. I tested this by connecting the monitor via the VGA port. The drivers installed perfectly without errors. Of course, when I switch back to the HDMI connection, it is no longer recognized.
It's sad that HP doesn't already have these issues documented.