Top critical review
Good while it lasted
on August 11, 2017
I bought this toaster through Amazon in 2014. It has been used moderately, I'd guess once a day during that time. Yesterday it quit working: the toasting lever won't stay down, the lights don't come on, even though it will heat up if I hold the lever down. I wrote HB, and got a rapid nice reply, offering me any toaster I wanted from them with 30% off, which will probably make the price about what it would be on Amazon; that's why I'm giving it as much as 3 stars.
But what I *really* want is for HB to tell me how to repair it! I will bet they have had this happen to dozens if not hundreds of these toasters, and they know exactly what the problem is, and how to fix it; but their lawyers won't let them tell a moderately handy consumer like me, lest I botch the repair and burn my house down. So now this gently used appliance is going to the landfill; it's a shame...