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DANGEROUS METAL STRAINER INSIDE POURING SPOUT
on May 30, 2016
DANGEROUS METAL STRAINER INSIDE POURING SPOUT - The kettle comes with a very fine, built-in metal strainer on the inside of the of the pouring spout. After using the kettle for 17 months (Jan '15 - May '16) the metal strainer appears to have corroded and broken into several pieces the largest being about 3/8" x 1/4". including several smaller fragments I noticed it today when pouring a cup of hot water into a cup. I can assume from the jagged pieces and the remaining fragments around the edges of the spout that this has been happening over period of time with smaller fragments going unnoticed and likely consumed. Because we have never used the kettle to heat anything but clean, fresh water I don't see the need for this extremely fine strainer in the first place. The tap water in our area and in our town's water system is excellent and the regular safety and health testing of the is among the best in the nation. There is no reason to believe that the tap water is the cause of any corrosive action in this short period of time. If there is some reason, that I don't understand, that requires the use of a fine metal strainer then it should be manufactured such that the strainer is on the outside lip of the pouring spout and can be easily inspected and replaced. Metal fragments of this size, similar to metal grill brushes, can cause serious intestinal injury if ingested. How do I report this issue to Hamilton Beach or Amazon to assure a proper explanation and or resolution?