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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference Paperback – 2003
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...such an important tool to reinforce all we've learned from Quint's mentorship over the years. -- Geralyn Lunsford, CNO, North Ridge Medical Center, Ft. Lauderdale, FL
I have re-read it, and am sharing some important insights with my staff today. -- Pam Hundt, RN, BSN
I think the book offers a valuble ongoing learning experience... --Cam Underhill, Director of Education and Organizational Development, Palmetto Health Baptist Easley, Easley, SC
About the Author
Author Quint Studer, CEO of Studer Group, draws on his vast experience coaching hundreds of healthcare organizations nationwide with stories, examples, and simple tools that drive world-class organizations
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Top Customer Reviews
If you are in a hospital or related field this would probably be a 5 star book. I've gleaned some good information and will consider it a good book for my purposes.
He ain't your ordinary hospital consultant. In fact, he probably wouldn't call himself a consultant at all; he's a "Fire Starter" and a "Coach." From a high school GPA of 1.3 to Special Ed teacher to hospital President to Founder of the Studer Group, this man has a genuine passion to make a difference in healthcare and on society. In his first COO role at Holy Cross Hospital, he took his hospital's patient sat scores from 5% to 94% in one year. At his first Administrator position in Baptist Hospital, he decreased employee turnover from 30% to 12% and also founded the Baptist Leadership Institute. It's hard to argue with results like that, and Quint tells us exactly how to do it in our hospitals.
In my view, this book is well-balanced between motivation and practical to-do's. In fact, I think the magic of this book is how well Quint covers both issues: the heart (the emotions/psychology, human nature) and the mind (hard-nosed focus on hard-core results). I think most hospital leaders could pick up this book and actually put some or all of the principles into practice, even in difficult working environments. And that is exactly Quint's intent.
His advice and coaching tips are real-world and real-time and shouldn't be thought of as exclusive to healthcare. It would be difficult to make it to the end without identifying one or two leadership-enhancing behaviors....ready to be put to use tomorrow.
Having attended his speaking engagements, I can share that "Hardwiring Excellence" is like an extended conversation with Quint.