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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference Paperback – 2003
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...such an important tool to reinforce all we've learned from Quint's mentorship over the years. -- Geralyn Lunsford, CNO, North Ridge Medical Center, Ft. Lauderdale, FL
I have re-read it, and am sharing some important insights with my staff today. -- Pam Hundt, RN, BSN
I think the book offers a valuble ongoing learning experience... --Cam Underhill, Director of Education and Organizational Development, Palmetto Health Baptist Easley, Easley, SC
About the Author
Author Quint Studer, CEO of Studer Group, draws on his vast experience coaching hundreds of healthcare organizations nationwide with stories, examples, and simple tools that drive world-class organizations
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Yesterday I read, 'Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference' in order to glean valuable tips from one of the nation's leading hospital culture consultants on how to redesign the cultures of established organizations. I've helped several new(er) businesses establish fast-growth cultures and those companies went on to produce over $6 billion in combined new revenue. However, helping companies with older, more deeply engrained cultures presents challenges with which I was less familiar. This book gave me the practical elements that I was missing. I immediately recognized the author's philosophy and admired his practical steps that he prescribes to help established organizations make the Quantum Leap from "good to great." I didn't learn what to change as much as how, in practical terms, to change it. That was my "missing link."
The author, Quint Studer, plays a similar role to mine as an outside consultant. Whereas I work with direct selling companies and nonprofits, he works with hospitals that are steeped in poor patient satisfaction, low employee retention, rampant bureaucratic dysfunction, and dismal financials. Yet, for the last (nearly) 40 years he and his team consistently turned around struggling hospitals by changing the organization's culture. In my opinion, changing a business culture changes everything.
The book is written specifically to benefit hospitals. I haven't worked in a hospital since 1982 when I was a janitor at Ingham Medical Center in my hometown of Lansing, Michigan. Obviously, as a 20-year-old mop slinger I was never too privy to the higher levels of administrative challenges facing the hospital, but even then I noticed a great deal of cultural habits that produced a less-than-excellent working environment. Although the medical industry has its own unique brand of services, the dynamics that drive workplace happiness, high productivity, great customer (patient) satisfaction, a strong brand, and profitable growth are nearly identical across all industry lines. For this reason I recommend Hardwiring Excellence to anybody in a position to change a company's culture.
Studer's book offers one part philosophy and two parts practicality. He provides a precise step-by-step strategy to create a growth culture born of his business philosophies. As a business philosopher, I cannot begin to tell you how many practical loose ends this book helped tie up in my own consulting strategies.
Whether you run a hospital, Fortune 100 company, direct sales organization, or Mom & Pop shop this book will offer you principles and practical next steps that you can translate to move your business culture from where it is today to where it should be tomorrow--on a fast track toward being a great place to work for dedicated employees, enjoys sustainable growth with high profits, and a legendary culture. Ths topic of business culture stirs my passions, wakes me up in the morning, puts me to sleep at night, and drives my obsession to seek knowledge and wisdom wherever it may hide! I read (or listen to) between three and ten books every week to feed my knowledge addiction and I know already I'll read Hardwiring Excellence many times over the next year. I only wish I had uncovered it earlier.
David G. Colister