Top critical review
This unit has great sound, but setup is very cumbersome
on June 28, 2015
This unit has great sound, but setup is very cumbersome, and HK customer service is absolutely awful. The on-screen menu is very limited, and the on-line only user guide is extremely unfriendly as well. The hdmi passthrough system failed within 30 days of use. After several conversations (each of which included at least 30-45 minute hold times) with reps that were clearly in Asia, I was not able to get the unit to function properly. I was then told I could ship the unit to their repair center in California, but at my shipping expense. So, I could either spend $60 to ship this $250 unit to Cali and hope for the best, or just deal with it. I chose to go with a Yamaha receiver that could handle the job and just use this as a stereo receiver. Very disappointed with both the build quality and customer service of HK, and will not be buying anything from then again.