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Hatching Twitter: A True Story of Money, Power, Friendship, and Betrayal Kindle Edition
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The San Francisco-based technology company Twitter has become a powerful force in less than ten years. Today it’s everything from a tool for fighting political oppression in the Middle East to a marketing must-have to the world’s living room during live TV events to President Trump’s preferred method of communication. It has hundreds of millions of active users all over the world.
But few people know that it nearly fell to pieces early on.
In this rousing history that reads like a novel, Hatching Twitter takes readers behind the scenes of Twitter’s early exponential growth, following the four hackers—Ev Williams, Jack Dorsey, Biz Stone, and Noah Glass, who created the cultural juggernaut practically by accident. It’s a drama of betrayed friendships and high-stakes power struggles over money, influence, and control over a company that was growing faster than they could ever imagine.
Drawing on hundreds of sources, documents, and internal e-mails, Bilton offers a rarely-seen glimpse of the inner workings of technology startups, venture capital, and Silicon Valley culture.
- LanguageEnglish
- PublisherPortfolio
- Publication dateNovember 5, 2013
- File size7338 KB
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Editorial Reviews
Review
"Extensively detailed... unexpectedly addictive." -- The Wall Street Journal
"Deeply reported and deliciously written." -- The Verge
"A compelling read, more like espionage than a corporate history." -- Fortune Magazine
"A dramatic and detail-rich recounting." -- Cnet
"Fast-paced... a perceptive read." -- USA Today
"Goes where no book has gone before." -- The Huffington Post
"Unputdownable." -- Wall Street Journal Columnist
Amazon.com Review
Excerpt. © Reprinted by permission. All rights reserved.
#START
October 4, 2010, 10:43 A.M.
The Twitter Office
Get out,” Evan Williams said to the woman standing in his office doorway. “I’m going to throw up.”
She stepped backward, pulling the door closed, a metal clicking sound reverberating through the room as he grabbed the black wastebasket in the corner of his office, his hands now shaking and clammy.
This was it. His last act as the CEO of Twitter would be throwing up into a garbage can.
He knelt there for a moment, his dark jeans resting on the rough carpeted floor, then leaned back against the wall. Outside, the cold October air rustled the trees that lined Folsom Street below. Violin-like noises of traffic mingled with a muffled din of conversation near his office doorway.
Moments later, someone informed his wife, Sara, who also worked at Twitter, “Something is wrong with Ev.” She rushed up to his corner office, her rich, black, curly hair wobbling slightly as she walked.
Sara checked her watch, realizing that Ev had only forty-five minutes before he would have to address the three hundred Twitter employees and break the news. She opened the door and went inside.
Down the hall, the Twitter public-relations team reviewed the blog post that would go up on the Web site at 11:40 A.M., the moment Ev would finish addressing the company and hand the microphone to the new CEO, passing power in a gesture as simple as handing off the baton in a relay race.
The blog post, which would be picked up by thousands of press outlets and blogs from around the world, gleefully announced that Twitter, the four-year-old social network, now had 165 million registered people on the service who sent an astounding 90 million tweets each day. Five paragraphs down, it noted that Evan Williams, the current CEO, was stepping down of his own volition.
“I have decided to ask our COO, Dick Costolo, to become Twitter’s CEO,” said the post, allegedly written by Ev.
Of course, that wasn’t true.
Ev, seated on the floor of his office with his hands wrapped around a garbage can, had absolutely no desire to say that. A farmer’s son from Nebraska who had arrived in San Francisco a decade earlier with nothing more than a couple of bags of cheap, raggedy, oversized clothes and tens of thousands of dollars in credit-card debt, Ev wanted to remain chief of the company he had cofounded. But that wasn’t going to happen. It didn’t matter that he was now worth more than a billion dollars or that he had poured his life into Twitter. He didn’t have a choice: He had been forced out of the company in a malicious, bloody boardroom coup carried out by the people he had hired, some of whom had once been his closest friends, and by some of the investors who had financed the company.
Ev looked up as he heard Sara come in. He wiped the sleeve of his sweater across the dark stubble on his chin.
“How are you feeling?” Sara asked.
“Fuck,” he said, unsure if it was his nerves or if he was coming down with something. Or both.
Down the hall, through the doors that led to the Twitter office’s main foyer, copies of the New Yorker, the Economist, and the New York Times were fanned out on the white square coffee table in the waiting area. Each publication contained articles about Twitter’s role in the revolutions now taking place in the Middle East—rebellions that, through Twitter and other social networks, would eventually see the fall of dictators in Tunisia, Egypt, Libya, and Yemen and spark massive protests in Bahrain, Syria, and Iran.
Around the corner, Biz Stone, another of Twitter’s four cofounders, finalized an e-mail telling the employees that there would be an all-hands meeting in the cafeteria at 11:30 A.M. Attendance was mandatory; no guests were allowed. There would be no hummus, just important news. He hit “send” and stood up from his desk, heading for Ev’s office to try to cheer up his friend and boss of nearly a decade.
Jason Goldman, who oversaw Twitter’s product development and was one of Ev’s few allies on the company’s seven-person board, was already sitting on the couch when Biz arrived and dropped down next to him. Ev was now quietly sipping from a bottle of water, despondently staring off into the distance, the turmoil and madness of the past week playing over in his mind.
“Remember when . . . ,” Goldman and Biz chorused, trying to cheer Ev up with humorous memories of the last several years at Twitter. There were lots of stories to tell. Like the time Ev had nervously been a guest on the Oprah Winfrey Show, fumbling in front of millions of viewers. Or the time the Russian president showed up to the office, with snipers and the Secret Service, to send his first tweet, right at the moment the site stopped working. Or when Biz and Ev went to Al Gore’s apartment at the St. Regis for dinner and got “shit-faced drunk” as the former vice president of the United States tried to convince them to sell him part of Twitter. Or other bizarre acquisition attempts by Ashton Kutcher at his pool in Los Angeles and by Mark Zuckerberg at awkward meetings at his sparsely furnished house. Or when Kanye West, will.i.am, Lady Gaga, Arnold Schwarzenegger, John McCain, and countless other celebrities and politicians had arrived, sometimes unannounced, at the office, rapping, singing, preaching, tweeting (some others were even high or drunk), trying to understand how this bizarre thing that was changing society could be controlled and how they could own a piece of it.
Ev struggled to smile as his friends spoke, trying his best to hide the sadness and defeat on his face.
There was one person who might have been successful at making Ev smile: the man who was now pacing in the office directly next door, his bald head bowed, his phone cupped to his ear. Dick Costolo, once a well-known improv comedian who had graced the stage with Steve Carell and Tina Fey. The same Dick Costolo Ev had “decided to ask” to become Twitter’s new CEO, the third of a company that was only four years old.
Yet Dick wasn’t in a jovial mood either. He was talking to the board members who had been involved in the coup, confirming the wording of the blog post that would soon go out to the media, and also what he would say to the hundreds of Twitter employees when he took the mic from Ev.
He paced as they plotted what would happen next: the return of Jack Dorsey.
Jack had been the first CEO of Twitter and another cofounder. He had been pushed out of the company by Ev in a similar power struggle in 2008. On this particular morning, he’d been expecting to make a triumphant return to the company he had obsessively built before his own ousting.
As Jack had been informed by the board a few hours earlier, though, his return to Twitter would not happen today; it would be delayed again. Jack was only a few blocks away as the scene unfolded that morning, pacing in his office at Square, a mobile payments company he’d recently started.
He had woken up in his wall-to-wall-concrete penthouse apartment in Mint Plaza and dressed for work in his now-signature several-thousand-dollar outfit of fancy Dior shirt, dark suit blazer, and Rolex watch. It was a very different ensemble from the unkempt T-shirt and black beanie hat he had worn two years earlier when he was ousted from Twitter.
But although he wore a different uniform that morning, he was equally disdainful of Ev, his once friend and forever cofounder, who had foiled Jack’s planned return to Twitter. Although Ev had been successfully removed as the CEO, he had not, as was originally supposed to unfold, been publicly fired from the company. At least not yet.
Back in the Twitter office, Ev looked up as the clock approached 11:30 A.M. Time to go.
Ev had no idea that within just a few months he would be completely out of a job at Twitter. Biz and Jason followed Ev out the door and down the halls, as they had for years, clueless that they would also be pushed out of the company in due time.
They walked silently toward the company’s cafeteria, past the colorful walls and white sleigh rocking chairs and the confused employees who were grabbing their seats. None of Twitter’s staff members knew what they were about to hear from their beloved boss, Evan Williams. They had no idea that the company they worked for, a company that had changed the world in countless ways, was itself about to change forever.
From the Hardcover edition. --This text refers to an alternate kindle_edition edition.
About the Author
Product details
- ASIN : B00CDUVSQ0
- Publisher : Portfolio; Reprint edition (November 5, 2013)
- Publication date : November 5, 2013
- Language : English
- File size : 7338 KB
- Text-to-Speech : Enabled
- Screen Reader : Supported
- Enhanced typesetting : Enabled
- X-Ray : Enabled
- Word Wise : Enabled
- Sticky notes : On Kindle Scribe
- Print length : 321 pages
- Best Sellers Rank: #202,390 in Kindle Store (See Top 100 in Kindle Store)
- #19 in Social Media
- #27 in Media & Communications Industry (Kindle Store)
- #84 in Company Histories
- Customer Reviews:
About the author

British born Nick Bilton is Special Correspondent at Vanity Fair, where he writes about technology, business and culture, and a contributor at CNBC. He was a columnist for The New York Times for almost a decade. He lives in Los Angeles with his wife, son, and dog, Pixel.
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OVERVIEW:
The broad lesson of the story is about individual and collective contribution. The founders each brought their own strengths, resources, ideas, and skills to the table. It is easy to imagine Twitter not being what it is today without all their contributions. This book helps give credit to both the known and some of the important less well known contributors, for example Noah Glass in the early days and Ev's contribution beyond just financier.
With a startup story including the word betrayal in it and in reading the reviews here you might think the book is all Hollywood pitch drama with no business details, however many of the business details can be found in the book, the setting of the chess pieces, inception, creation story of famous twitterisms, decisions, the turning points, etc.
While there is certainly a lot of drama, the author does a good job of explaining the business reasoning behind the drama and how the decisions were executed so you can make up your own mind. Betrayal or the right business decision at the time? Personnel decisions made with reasonable consideration or done in a Machiavellian or manipulative manner?
There is almost no mention of the technology behind the scenes. For example, the site was going down regularly and this helped contribute to the ouster of a CEO, but when the issues are resolved there is no mention of how and what the problem was. Ramble's post here suggests there may be an interesting technical challenge story or two here.
In the end, the author uncovers a great startup story partly from often reluctant interviewees, and in so doing gives us a real world business story to entertain us and learn from.
SOME OF THE BUSINESS
HISTORY COVERED:
Inception
- Ev's background creating and selling Blogger, and thus funding Odeo and thus later Twitter.
- The serendipity of Noah meeting Ev.
- Odeo, the company inside which Twitter was started, saw its certain doom when Apple added podcasting to iTunes, forcing founders to focus on new ideas.
- Jack telling Noah about the idea for Twitter he had years ago, Noah likes it.
- Jack and Noah telling Ev about the idea for Twitter.
- Noah coming up with the name Twitter (p61), the silly names others came up with including friendstalker and smssy. Thank goodness for Noah.
- Ev declaring a hack-a-thon for competing ideas that cemented his committment to the Twitter idea.
- Original Twitter written.
- The Odeo board not seeing potential in Twitter, thus not agreeing to fund Twitter as another startup and agreeing to be bought out by Ev.
- Noah's importance in the early days, why he was asked to resign.
- March 21, 2006 saw the first twitter.
Onwards
- Jack and Goldman cutting back on command verbs to make Twitter friendlier.
- South by Southwest March 2007 a huge success for Twitter, ultimately due to an idea of Ev's months before (p97).
- Jack setting message character limit to 140.
- Twitter outages actually generating more interest in it.
- The creation story behind @ and # at Twitter (p117).
- Ev convincing board not to sell to Facebook (p164).
- Ev on Oprah and the Oprah server.
- Various threats to Twitter emerge, though little follow-up is given. Just a brief reminder that there are competitors and potential competitors in the real world.
SOME STRENGTHS:
- Great job stitching the story together from so many sources, hopefully the story is accurately portrayed.
- Lots of character development, though in some cases it detracts from the story in an attempt to double as a morality play. Also some folks seem to be reduced to caricatures of real people, though that is often unavoidable in an effort to stick to a limited set of themes.
- Some important lessons about treating your people well, being a team player, etc.
SOME WEAKNESSES:
- There is mention of past attempts at Twitter-like services that failed, but why they failed and who they were isn't mentioned, nor is what was different about Twitter that allowed it to succeed when others couldn't, etc. Was it the ability of Ev to keep it funded without any income stream? Was it product differentiation? Timing luck?
- Technology is not covered at all, the challenges, the solution to all the outages isn't covered in any detail. There is a brief mention that Twitter was first written in Ruby on Rails in 2 weeks and that's pretty much it.
- The character assassination of Jack seems a little much and past a certain point I think it detracts from the Twitter story and lays on the morality play a little thick. To his credit the author gives the reasons behind decisions Jack was part of, and I think the author would have been better off leaving us with both sides of the story and acting as a neutral business story teller.
In addition to interviews, Bilton turned to Twitter itself to help fact check Twitter's history and the varied personalities behind the company. He also pored through thousands of online photos, videos, and tweets. If conversations with key players revealed significantly different recollections, trails of info found on Twitter could often set the record straight. A smart move on the author's part - scrutinizing how the founders used Twitter - right down to tweets on the exact days and times when certain pivotal events occurred.
From the first pages, I found myself drawn to the details of the power plays and personalities vividly chronicled by Bilton. The first section focuses on Twitter's founders: Evan Williams, Noah Glass, Jack Dorsey, and Biz Stone. All of them diverse and fascinating. Williams, the farm boy who came to California and taught himself code. Noah Glass, who opens a magazine and realizes he lives in an apartment directly across from Williams (talk about coincidence) and introduces himself by yelling, "Hey, Blogger!" at Williams. Then there is Jack Dorsey, , the "invisible man" who had a significant speech impediment but didn't let that stop him from eventually becoming so successful that he won Wall Street Journal's 2012 "Innovator of the Year Award" in technology. And Biz Stone gets his due, noted to have left millions of dollars in stock options on the table when he quit Google.
After the fast-paced, yet amazingly detailed, introduction, there is a play by play account of the rest of Twitter's history, with even more close-ups of the founders and their friends, associates, and competitors. Each part is lively and irresistible. The backstabbing. The irony of a company meant to bring people together but which alienated its founders from one another. The various intrigues.
The final part of the book is also riveting, providing an update on Jack, Evan, Biz and Noah. But won't give anything away here so you'll have to to read the book to discover which man currently has relatively little money and hopes to be part of another start-up someday. Or which one is worth millions, earning $500K - or more - for a 15 minute speech, yet still drives old cars and dresses in clothing that could easily be found a thrift shop. Another founder is often featured on magazine covers and in media interviews but is portrayed as someone who spends plenty of nights in his "lonely glass castle in the sky." Then there is the one so affected by his Twitter days - and the power plays - that he doesn't allow his kids to use iPads, iPhones, or television.
Top reviews from other countries
The book tells the surprisingly tumultuous story about the inception of Twitter and the internal power struggles between the various invent... err, co-founders of the company. It takes the reader through the key characters of the company in its humble beginnings and attempts to give insight into the minds of Ev, Jack, Biz, Noah and everyone else as they adapt to the increasing maturity of the Twitter.
The Good:
- It's a great story about egos, emotions, and the birth of a disruptive technology out of a side project. It genuinely inspires budding technology entrepreneurs who think they need the killer idea up front. My favourite quote of the book is the sign hanging in their office saying "Let's make better mistakes tomorrow".
- Cameos from Mark Zuckerberg, President Medvedev and Snoop Dogg are very entertaining and give an insight into the rollercoaster early days of the company
- Nick Bilton seems to have been given great access to current and former Twitter employees, founders, board of directors etc. to be able to give such an in-depth account of movements in an organisation.
The Other:
- It's entirely a matter of personal taste, but I personally found the language to, at times, start sounding like fiction which threw me off a couple of times. The scene is set with such description that I wonder whether this is artistic license or a description given by an interviewee.
Example "It was dark outside as the rain pelted Dick Costolo's car relentlessly. He gripped the steering wheel with both hands trying to concentrate on the dark road. He was exhausted after the long flight from Indianapolis, where he had been speaking at a conference about Twitter. A few more miles, he thought, and I'll be home, out of these wet clothes"
Personally, I like non-fiction books that are detailed, but very matter-of-fact. This book has a different perspective which some people may find enjoyable.
Overall - Very enjoyable book, which I am pleased is being turned into a movie so people who may not be reading it, can still enjoy the story of Twitter.
What made celebrities for example want to spend their time tweeting what they were doing to millions of fans so that they were constantly " on call" to them. So I hoped this book would give me an insight into what this phenomenon was all about. And to a degree it did. It explained how a group of geeks got together to think up this idea. It explained how the idea caught on and how the idea developed into a world wide sensation
It explained what it was about Twitter that made it such a valuable source of information as people used it to report on what they saw around them. The power of a crowd of people to Tweet at public events and let them be understood and exposed to a world wide audience. It also gave the reader an understanding of the social side of Tweeting and the way it could allow people to share their likes and dislikes
Finally it gave what to me was a completely unknown story about the board room shenanigans that engulfed Twitter and the bitter disputes between those who were its founders. We all know about Mark Zuckerberg and the disputes he had both with his original partner and the Winklevoss twins but that was a tea party compared to the divisions that engulfed Twitter and possibly still cause problems today according to this book.
If I had a complaint it was that it did not really explain the technology behind Twitter. I would have liked to have understood how it actually works and what level of infrastructure is needed to allow it to operate.
But that is a small quibble against what was an interesting read on one of the key developments since 2000 that are transforming the landscape in which we all operate on a word wide basis
I have read the twitter story in bits in various news articles but never knew so much was going on inside the company. Infact for the first 100 pages you will not believe that the company was actually growing while so much was happening inside! Fight, betrayal, talking behind the back, making teams and what not.
The actual twitter founders Ev, Noah, Jack and Biz have been in a continuous fighting mode from the very start. Ev was the guy who founded this application that you are reading this review on. Yes, he founded Blogger and then Google bought it! Noah was the founder of a podcasting company called Odeo and that's where the twitter story started. And Noah was the one who gave twitter its name. It was Jack's idea to make a product which would allow someone to 'update' his/her current status.
Noah was the first one to be thrown out of the company, then Jack, then Ev and then Jack comes back then the investors create a lot of scene, a new CEO comes into picture, Dick and what not. All this while twitter was growing at a phenomenal pace.
The initial product prototype was built in a few weeks and it was even referred to as a building which has been built with paper, cardboard and joint by tapes. There are millions of people who have moved in already. How do you carry out the repair work? It was that fragile. Twitter used to go offline, just go blank so many times that a whale image that was put up during such outages became pretty famous - the fail whale.
The time when all the founders went to Yahoo! offices and they offered to buy twitter for a mere $12 million, the time when they went to Facebook offices to meet Mark (offer was made but rejected even before amount came into picture), the time when Al Gore invited them to his office and they all drank like old buddies and even he offered to buy twitter! :) Everyone wanted to either buy twitter or grab an equity stake for signing up, including superstars!
This book will also show you how investors twist you and your company. Doesn't matter if you are a founder of a multi billion dollar company, you can be thrown out in a second.
What twitter actually has become today is exactly what the founders had envisaged when they talked about it. Especially Noah and Jack that it would eventually revolutionise radio and TV. It is doing just that. Today, you get the news first on twitter then the others pick it up from there and broadcast it to other channels.
Hatching twitter is such an eventful ride that am surprised why its not made into a movie yet! I will totally watch it. Social Network which was the movie on Facebook hardly had any twists and turns and I have already watched it like 10 times. Hatching twitter movie will get my attention, complete uninterrupted attention. Bring it on baby!
In summary, a great read, had me gripped, but has left me wanting to get another perspective and learn more about the company.





