Top critical review
10 people found this helpful
3 months and NO HEAT and NO HELP from HAYWARD
on September 8, 2016
After just 1, 3 month season it has stopped working. I reached out to Hayward (Dustin) in NC and was told my unit probably had spider webs. I inquired about the warranty and was told it was actually manufactured in 2014 and I purchased it in 15 so the warranty is no longer in effect. I'm quite certain I didn't know my unit was 1.5 years old when I purchased it. They're not going to stand behind this product, I would seek a different manufacturer.
They sent me service companies that aren't in my area and won't come out - I don't blame the companies, they were very helpful but Hayward should look at the map rather than the mileage and see the bridges that separate New York from New Jersey!!