Top critical review
4 Breakdowns and Horrible Repair Service
March 30, 2015
After just 6 months of use, one of the tracks cracked, and it now falls off the roller a couple hours after being reset. In addition, the switch cover (despite being located in a protected, shady location) on the power supply has already changed from flexible and transparent to hard and opaque so it is difficult to operate. Finally, like another reviewer, my TigerShark also gets caught on the drain cover and just spins in place until it is manually moved.
FOLLOW-UP AFTER 2 YEARS OF USE:
After 2 years and 3 months of ownership, my Tiger Shark has had 4 break downs and two trips to a Hayward Authorized Service center. It is currently sitting at the Miami Lakes Pinch A Penny. That is the closest Hayward Authorized Service Center to my location, but it is still 175 miles away. My Tiger Shark arrived at the Hayward Authorized Service Center 3 1/2 weeks ago. I called to learn its status and discovered that no one has even looked at it in all that time. The Hayward service representative has declined to intervene for anything to be done, and no one can even give me an estimate when anything will be done.
In the 27 months that I have owned my Tiger Shark, it has broken down from major mechanical failures 4 times:
- The hard plastic fender material worn down and caused the front axle to fall out. My pool has new, smooth plaster so any contact between the fender material and the pool material should not have been overly abrasive.
- Track material broke
- Handle broke
- Most recently, the racks don't turn.
Hayward offers a 3 year warranty on the Tiger Shark, but mine has already spent months either waiting on repair parts or at a Hayward repair facility. What good is a product if it spends so much time away for repairs or broken?
When a Tiger Shark works, it does the job well, but as my first hand experience shows, a Tiger Shark is poorly engineered and the service center repairs are so poor they led to my taking so much time out of my busy schedule to warn others to NOT purchase this product.