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High Impact Hospitality Paperback – July 28, 2010
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From the Author
From the Back Cover
"It is with great inspiration that I write this. This book, High Impact Hospitality, has given me helpful tools to assist in the continued training of my management staff as well as in my own growth as an owner and manager of a well known restaurant. Chase LeBlanc has made this otherwise boring topic interesting, inventive and entertaining. Finally, a book written by someone who has owned the topic!" Vincent Francoual, Le Grand Fromage, Vincent A Restaurant, Nicollet Mall | Minneapolis | Minnesota
"This is a must read for anyone in the hospitality business. Each page is chock-full of simple, often-overlooked, and yet profound ideas and strategies for thriving in the most challenging of all industries. LeBlanc isn't an academic -- he's an in-the-trenches expert with a lifetime of rich hospitality experiences to draw on. Don't read this book, devour it, and refer to it often." Eric Chester, President & CEO of Generation Why, Inc., and Author of Getting Them to Give a Damn; How to Get Your Front Line to Care About Your Bottom Line
"Leadership and management skills for the masses!!! A well-written, straightforward and useful business management tool for the everyday manager who wants to excel and become a great leader. Written in real language, using everyday, gritty examples that transcend the food industry. Every business manager, business owner and business executive, regardless of their industry, should read it." Gennaro DeSantis, CFO, Il Mondo Vecchio - Artisanal Salumi --This text refers to the Kindle Edition edition.
Top Customer Reviews
LeBlanc says, "To become a successful leadager, you must become a master of motivation, a dedicated "delegator," and a monster about follow-up and follow-through." Elegantly simple and oh-so-true! If only I could find and hire these leadagers!
High Impact Hospitality is a quick, fun and immediately useful read!
Restaurant Social Media Guy
Mr. LeBlanc combines both the 'how to' and 'my experience' material in an easy to read format necessary to provide the novice or the old-hand manager with the proven tools needed to manage and lead a diverse work force (and better understand the day to day realities.) My hat is off to him!
This book will provide both the Leader/Manager (Leadager) and the employee with easy to understand, very relevant points to think about and steps to take to become successful in the industry.
Chase LeBlanc has delivered an excellent message for managers at various levels in his book that is packed with excellent background materials and facts for those in the hospitality field. I intend to include it my RECOMMENDED READING on my hospitality sites and in my supervisory seminars.
In this relatively short book (140+ pages), there are 19 easy-to-follow chapters that address a range of major areas that impact the potential of success for hospitality managers, with an emphasis on restaurant and food and beverage operations.
* Chapter one offers a fresh perspective as LeBlanc introduces the concept of the word "leadager", which is a combination of leader and manager. The author asks solid questions if one can be a competent manager without being a leader and vice versa. He stresses that it takes a certain type of manager to apply themselves to B a great leader.
* Chapter two stresses the need for the individual in their managerial journey to increase their own knowledge and value, which will help increase the potential for self promotion and advancement. He offers seven specific capabilities that are worth noting.
* Chapter five offers excellent insights on the practice of values and the value of practice. It provides logical and correct lessons for first time assistant managers.
* Chapter six introduces what the author calls "the Magic Ls" in the purpose of purpose. (Hint-labor, laugh, learn, lilt, light and love are all defined in excellent and measurable ways)
* Chapter seven provides managers with insights on balancing and addressing both the routine and the unexpected in the volume activity of hospitality management.Read more ›
Most Recent Customer Reviews
I found High Impact Hospitality very entertaining and inspirational. Mr. LeBlanc's down home and easy way with words makes this book easy to read as it teaches us valuable lessons... Read morePublished on July 8, 2013 by Marla Topliff
Following in the mold of many of the great organizational and leadership development books, Chase does not fail to deliver. Read morePublished on March 11, 2013 by Andrew P
Anyone who is involved with the restaurant industry...no, ANY industry... and wants to be more than a broom pusher, needs to realize that the best way to gain experience is to pick... Read morePublished on March 2, 2012 by Mark Distich
This book is one you want to read and then give to all your employees.
I highly recommend the book for those planning on following a career in the F&B biz. Read more