- Series: FT Press Operations Management
- Hardcover: 272 pages
- Publisher: FT Press; 1 edition (October 5, 2011)
- Language: English
- ISBN-10: 0132779889
- ISBN-13: 978-0132779883
- Product Dimensions: 6.3 x 1 x 9.2 inches
- Shipping Weight: 1.2 pounds (View shipping rates and policies)
- Average Customer Review: 19 customer reviews
- Amazon Best Sellers Rank: #4,058,077 in Books (See Top 100 in Books)
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High Performance Operations: Leverage Compliance to Lower Costs, Increase Profits, and Gain Competitive Advantage (FT Press Operations Management) 1st Edition
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From the Author
High Performance Operations is meant for executives with the big-picture in mind who are fully aware of how well their operations are (or aren't, as the case may be) working. In particular, it's for executives in businesses whose operations are impacted by compliance of one form or another. Most importantly, it's for executives who are willing and ready to step-up out in-front of the crowd and make changes in how their operations function to improve overall performance. Excuse-makers and victims need not bother.
From the Back Cover
"Hillel Glazer has deftly synthesized all that he's learned from flying, building planes, engineering complex systems, and years of consulting to help organizations to be lean and focused on performance. I believe Hillel is a clear-eyed radical who loves what he wants to reform. You can sense his exasperation at all that is wasteful and wrong in organizations, even as he patiently helps us to find a profitable way through it."
--Eileen C. Forrester, author of CMMI for Services, Carnegie Mellon University
"Hillel Glazer sets about busting the myth that regulated industries and high performance operations are mutually exclusive. As a tax payer, I personally hope this book is widely read and its ideas rapidly adopted!"
--David J. Anderson, author of Kanban: Successful Evolutionary Change for your Technology Business
"This is one book I've definitely been waiting for! Hillel Glazer shares the results of his reflections on dozens of improvement journeys, identifying what separates the operationally excellent organization from the wannabes. This book can help make your CMMI or ISO-based improvement program result in superior performance and 'compliance for free!'"
--Michael D. Konrad, PhD, Chief Architect, Capability Maturity Model Integration, Carnegie Mellon University
"Hillel Glazer's easy-to-read book emphasizes systems thinking in improving performance--critical key to success in our increasingly complex and challenging business environment."
--Paul D. Nielsen, Director and CEO, Software Engineering Institute, Carnegie Mellon University
"By applying key systems engineering principles to process development, High Performance Operations takes a pragmatic systems approach to doing business in today's compliance-heavy environment. Hillel Glazer provides a refreshingly different take on the path to business excellence."
--Richard Turner, Distinguished Service Professor, Stevens Institute of Technology, and coauthor of Balancing Agility and Discipline and CMMI Survival Guide
Most regulated businesses struggle to pursue both compliance and operational excellence. But these goals aren't--or shouldn't be--separate. This book shows how to harmonize them in a high performance operation, where compliance becomes a by-product of excellence, not a costly tradeoff against it.
Hillel Glazer helps you gain a far deeper understanding of the complicated and complex adaptive system you're currently running--and then reassemble its components and services for optimal performance. Drawing on powerful insights from systems engineering, he shows how to strengthen what's working, stop doing what doesn't work, and create a systemic, lean, optimized management solution for your entire operation.
Glazer's Process Solutioneering® methodology has delivered exceptional value to enterprises in industries ranging from manufacturing to healthcare, finance to transportation, aerospace to e-commerce, and IT to public safety services. If you want the same results, High Performance Operations shows you how to get them.
* Custom-tailor unified systems that achieve compliance and excellence.
Create elegant, robust, long-term solutions to address both competing interests
* Refocus on purposes and outcomes, not just practices
Get beyond "creating artifacts" to deeper, more lasting success
* Successfully synthesize your operation's three primary components
Master and optimize business cycles, work effort cycles, and process cycles
Top customer reviews
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Many companies today form a standalone organization for compliance to requirements such as ISO 9000, CMMI or Nadcap and do not integrate it into the processes of the company. This standalone unit takes on a life of its own and takes money and time away from true mission of the company. Hillel Glazer takes the knowledge and training of an Aerospace engineer and uses it to apply the effects of this bureaucracy on the company with the analogy of an aircraft. Although this analogy is very effective I think I would have started the book using chapter 18 as the opening and then expanded on how applying compliance to leverage lower cost and increase profits improved the company and removed the cost of the bureaucracy. Eventhough this book was written for the C suite I think it should be required reading for anyone in a compliance required company at the supervisor level and above. The book is not (or was it meant to be) a step-by-step guide. It uses awareness of the present system and system thinking and provides guidance on how to modify the organization's behavior surrounding compliance.
In full disclosure; more years than Hillel or I would like to admit we worked together. I think at one time on the organization chart I was Hillel's supervisor. But, supervising Hillel is akin to heading cats. He is a forward thinker and this book is a must read in the present economy.
I recommend this book not only to industry but to government especially any agency responsible for compliance such as the SEC.
But this is no ordinary book and here is why I think you should read it. This book is written by Hillel Glazer. He is known as the leading expert on how to bring lean principles into harmony with heavy regulations and governance (e.g. ISO, CMMI). Clients from around world seek out his expertise and his schedule is filled giving keynote presentations on these topics. His websites, blogs and publications provide ample evidence that he is at the forefront in this field. In this ground breaking book, Hillel masterfully reveals how to create a high performance operation that leverages compliance to lower costs, increase profits, and gain competitive advantage. That's a lot and I think you'll find this book is filled with powerful ideas and insights that will give you a whole new perspective on how to approach compliance.
Overall, this book is very well written and has many thought provoking ideas and techniques to consider. It weaves together many leading bodies of work into something that's much greater than the sum of the parts. Many of the concepts will be experienced as epiphanies for the reader. I especially appreciated the upfront big picture and creative use of metaphors throughout the book. They keep the reading from getting too heavy and powerfully cement the concepts in the reader's mind
Hillel uses flight metaphors throughout the book, and I think they are a perfect fit to help the reader understand how it's possible to do something seemingly impossible. As a pilot myself, I found the metaphors very relevant and very effective in helping me understand the concepts. While the author holds nothing back, the use of more examples may have helped to better illustrate his points, but I'm sure this would disrupt the flow of the book that make it such an engaging read.
In the spirit of full disclosure, I received a free copy of the book in advance of the publication, but I also purchased a hard cover copy as soon as it became available. If you'd like more information about the book, the author maintains a related blog at hillelglazer dot com. If you'd like to get a quick overview of the book in Hillel's own words, Hillel was interviewed by me for the publication 5 Minutes to Process Improvement Success. Hillel's interview begins on page 11 and can be found at 5minutespisuccess dot com.
In conclusion, there are so many insights, ideas, and epiphanies in this book that I really can't do justice to list them out here in the space available. If you are intrigued by the title as I was, I highly recommend you purchase this book. You will not be disappointed with what you will learn here. Your perspective on high performance operations and compliance will be forever changed. Should you have a high performance operation success story, I would love to hear about it and hope you would contact me, so I can include your success story in 5 Minutes to Process Improvement Success.
Most recent customer reviews
- Jeston's Read more
This is another book that might justify a short white paper at a...Read more
I received a pre-publication version of this book for review from the author.Read more