High Sierra Freewheel Laptop Backpack
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- Large, multi-compartment design
- Fully-padded CUSHION ZONE computer sleeve fits most 15" laptops
- Deluxe media pocket, with headphone port
- Smooth rolling, corner-mounted wheels
- Hideaway telescoping handle
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Have the freedom to take your backpack to school, work or travel with the Freewheel Wheeled Backpack from High Sierra. Laptop compartment accommodates up to a 17" laptop Contoured, adjustable Vapel mesh padded shoulder straps tuck away inside the padded back panel when not in use. Single-tube telescoping handle stows inside a protective zippered compartment and provides an effortless pull. Large, zippered front compartment features a media pocket, multiple open pockets, and key fob to keep your items neatly organized. Exterior also includes a zippered accessory compartment with headphone port and an open-top side pocket to hold bottled beverages or other gear. Zippered main compartment features a padded laptop sleeve and a roomy main interior that is fully lined. Smooth rolling, corner-mounted wheels with corner guards and rub rails protect the bag from abrasion. Weight: 5.3 lbs. Dimensions: 20.5" x 13.5" x 8". Measurements: Bottom Width: 13 in Depth: 8 12 in Height: 18 12 in Strap Length: 37 in Strap Drop: 16 in Handle Length: 8 14 in Handle Drop: 1 14 in Weight: 5 lbs 5 oz This product may have a manufacturer's warranty. Please visit the manufacturer's website or contact us at for full manufacturer warranty details.
Color: Berry Blast/Moroccan Tile/Redline
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There are plenty of pockets, including an inner padded sleeve for a laptop computer. I tried it with a sixteen inch computer with an extended battery pack, and it wouldn't fit. Most typical laptops shouldn't be a problem, though. There's an ample sized middle pocket in addition to the ones pictured, and a side pocket that could accommodate a large water bottle.
Less obvious is the pouch on the back that lets you tuck the straps into it, so they don't drag on the floor. It keeps the elegant appearance when the wheels are in use.
Overall, it does everything I need. If you have a larger laptop, it's more likely to fit if its outside isn't too much larger than the screen dimensions.
The tag on the bag lists a limited lifetime warranty with a footnote that it's good for only five years for roller packs, so read it carefully.
UPDATE: After 15 months, the handle and arm came off during normal use. The company changed its warranty procedure. Instead of sending the product to them, I had to reply to an email by attaching a photo of the damage and of the UPC tag, and answering one simple question: what happened? The rep said all I needed to say was that "it just came off." They wanted a copy of the receipt, which is easy to get from Amazon's purchase history. And they wanted to know my address. I can't see how it would be possible to process a warranty claim with any less information, so I'd say the experience was "as easy as possible." I will update this review again only if I don't get the replacement promptly without any hassle. I still consider it worthy of four stars, given that I'll get at least five years out of it, and my son will be off to college by the time the warranty ends. I probably replaced backpacks in the past every 15 months or so due to normal wear and tear, so this is still a bargain.
UPDATE 2: After filling out the request, I got a reply nine days later. They asked me to let them know my top four choices for replacement, and now they want even more photos of tags, as well as a photo of the bag with a 3" x 5" hole cut in it. Perhaps they don't get the concept, but if they show me four replacements and let me pick one, then I'm making a choice. If they get to pick one for me, that means it's not my choice. Considering they only make one model of roller backpack, are they telling me that they have the right to send something completely different? That's not what the warranty says. It says they will repair or replace it. I'm not about to destroy a backpack until they assure me that they will honor the warranty, so I wrote back to them. I got a canned response saying it will take up to 12 days to get back to me. Even if they sent out a replacement immediately, it would still be a poor way to honor the warranty given the amount of time it takes. But what do they expect my son to carry his books in in the interim until the replacement arrives? They already have a photo showing the handle broken off and know it's destroyed.
Update 3: I'm lowering my rating to two stars. I got a response five days later saying I would hear back within a few business days. So far I haven't heard back. It's been 19 days from the last update, meaning 24 days since my email to them, and 36 days since my original contact. I'm not saying that's how long the process took. I'm saying that's how long the process has taken up to the time of this update and I'm still waiting to hear back.
Update 4: It's been a while since I last updated this, so I don't remember exact time frames, but I did eventually get a free replacement that has worked fine ever since, and held up well. At this point, I'd give the backpack itself at least four stars, but the service much less. They did come through and I think that anybody who needs a replacement will get one, but it was more of a hassle than it should have been.
Overall I like this bag a lot despite the two cons I talked about which were the saggy laptop compartment and odd height dimension/space inside the bag. Despite that i still give it 5 stars because the pros out weigh the cons. This will probably make a great carry on for traveling too. It has a lot of compartments for pens, makeup, food, sunglasses, whatever you want to put in the pockets. Good quality, sturdy handle, quiet when rolling, good control, spacious, and it can be professional or casual since I got mine in all black. I bought one for my boyfriend, who's in med school for his heavy books and he loves it too.