- Hardcover: 224 pages
- Publisher: Wiley; 1 edition (April 20, 2009)
- Language: English
- ISBN-10: 0470438282
- ISBN-13: 978-0470438282
- Product Dimensions: 6.2 x 0.8 x 9 inches
- Shipping Weight: 14.4 ounces (View shipping rates and policies)
- Average Customer Review: 15 customer reviews
- Amazon Best Sellers Rank: #1,772,746 in Books (See Top 100 in Books)
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Hire the American Dream: How to Build Your Minimum Wage Workforce Into A High-Performance, Customer-Focused Team Hardcover – April 20, 2009
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The Amazon Book Review
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From the Inside Flap
Learn how to get the best from yourminimum-wageworkersfrom one of America's top fast-food managers
Managing minimum-wage workers can be a frustrating job.Employees quit with no notice, they can be rude to customers, andsometimes they steal from you. Often, they just don't care. If youhave trouble finding and motivating high-performing frontlineworkers, you need to meet Dave Meltonthe celebrated operatorof four Domino's Pizza franchises in New York Cityand learnhis secrets. In an industry in which high turnover is the rule,Dave has a waiting list of prospective candidates eager to startworking for him at minimum wageand a frontline supervisorystaff that has had zero turnover for years at a time.
Melton's Domino's stores have thrived in the world's toughestpizza market because of the inspiring way he manages his workforce.His employees, many of whom are recent immigrants in their veryfirst job, have learned how to be part of a team, make customershappy, and achieve the American Dream by working hard and beingrewarded for it. In fact, some of Melton's workers who starteddelivering pizzas by bicycle for minimum wage are now millionaireowners of their own successful Domino's franchises. Many othershave worked their way up to middle-class manager positions with$70,000 incomes.
The key to Melton's success lies in his infectious enthusiasmand encouragement of employees, his willingness to help themsucceed and grow professionally, and his eagerness to reward themfor hard work. One grateful employee even named his son afterMelton! His commitment to employees and inspiring vision leads toworkers who are devoted to him, to his business, and to hiscustomersand that leads to astounding success.
Hire the American Dream explains Melton's principles forinspiring, motivating, and promoting employeesbecause thebest way a leader can develop and retain great employees is to helpthem become leaders, too. This is more than just a book onsupervising or teaching business fundamentals to frontlineemployees. Melton shows you how to use his proven tactics todevelop enthusiasm, excitement, and eagerness in your ownworkforce. And the inspiring stories of his employees serve asproof that the American Dream is alive and well.
About the Author
Dave Melton is the owner of four successful Domino's Pizza franchises in New York City, the toughest, most competitive pizza market in the world. An award-winning franchisee, he is past chairman of the Domino's Franchisee Association and a frequent speaker at Domino's Pizza franchise events.
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Top customer reviews
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Nothing at all against the book and if you're just starting to read about this subject, it's worth getting. But it's definitely NOT a "how to guide". It almost seemed more of a "how I grew a great business by working for this great company and we have super ideas here and boy don't you wish YOU worked for Domino's Pizza too..."
I was expecting more of a generic set of guidelines. So much of it was simply what the author did to grow - though the "in the right place at the right time" has more to do with it than he is emphasizing. He did lay it out well, but there was an awful lot of auto-biography stuff in there too. Sounds like he's done a nice job with his business (and the book is clear), just not what I was expecting based on the reviews.
Bottom line: treat your employees with respect and they will respect you and your customers. I'm already doing that, so there was literally nothing new in the book for me.
I vacillated between 3 and 4 stars. I'd have to see something that's NOT in most other books on the subject to get 5 stars...
Bottom line: the price of the book was nothing compared to the value of the practices I am putting in place as a RESULT of reading this book! Owning my own business is certainly "The American Dream"!
The type of organization Dave has built is extremely unusual in the quick service industry where 150% turnover is typical and managers are often replaced yearly. Dave does things differently. His average employee stays 8 years and managers average 6 years...and when they leave, it's to become store owners themselves.
Here you will find specific examples of how Dave delivers success by treating employees and customers right. Some book chapters include:
* Don't Hire Warm Bodies - Hire Warm People
* Teach Philosophy and Opportunity First
* Next, Teach Customer Service
* Create a Common Language of Incentives
* And much more
Although geared toward a minimum-wage workforce, the best practices described in "Hire the American Dream," related to finding, training, and motivating teams are relevant to anyone who manages people. In this book, Dave and Tim provide an inspiring look at how enthusiasm and encouragement, along with a clear vision, can lead to achieving the American Dream.