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Hold the Cheese!: Transforming Your Caller's Experience Paperback – April 3, 2012
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About the Author
Chester Hull is a writer, entrepreneur, Caller Experience evangelist, and Director of Client Happiness at Prosound. Prosound helps companies around the globe transform their Caller Experience through custom designed IVR’s, call flows, and Queue/Hold messaging. Chester is passionate about spreading the message that phone interactions with companies large and small don’t have to be agonizing, and with a little thought and planning, your company can have happy callers! Chester serves on the Board of Directors of OHMA, the On Hold Messaging Association. Chester lives in Virginia with his wife and four children. He enjoys mountain biking, camping, technology, and listening to, creating, and mixing sounds of all sorts.
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If all you do is go through the Caller Experience Checklist, you will be providing your customers with a much-improved experience!
It's obvious that Chester has a passion for great customer experiences, and he wants you to also...so break off a hunk of cheese!
-Vince Koegle, Chairman, On Hold Messaging Association