Amazon Home Services Help & FAQs

About Amazon Home Services

Amazon Home Services is a new and simple way to buy and schedule professional services such as furniture assembly, house cleaning, and plumbing directly on Amazon.com. The credit card you have on file with Amazon is the one charged for your service.

We've handpicked the top-rated service providers in your neighborhood and require all service pros to be background checked, insured, and licensed if applicable. Service pros compete for your business based on price, quality, and availability. All services are backed by our Happiness Guarantee, so if you're not satisfied we'll make sure the job gets done right.

How does Amazon Home Services work? How do I buy a service through Amazon?

Add a predefined, pre-packaged service with an upfront price right to your cart and schedule your appointment time frame. Countless products on Amazon also have the option to include an installation or assembly service as part of your purchase. Just choose the option to include the service with your product purchase. No special sign up or subscription is required.

During the checkout process, you'll select 3 preferred dates and time frames. Your pro will confirm your appointment arrival time frame over email, in most cases, or by phone. Payment is issued directly from the card you have on file in your Amazon account. For more information, visit Help & Customer Service.

Where is Amazon Home Services available?

Amazon Home Services is currently available in many cities in the US. Please visit www.amazon.com/services to see the latest list. More locations and service pros are being added to Amazon Home Services every day, so be sure to check back frequently for updates.

How do I know if a service is available in my area?

You can find out if a service is available near you by clicking on a specific service you're interested in, such as TV Wall Mounting, and entering your zip code into the field near the top of the page.

Who does the work? How are businesses and pros screened?

Not just anyone can offer home services on Amazon. All of our service pros have been handpicked and are required to be business background-checked, insured, and licensed if applicable. Additionally, we require any pros traveling to your home to pass a criminal background check.

Learn more

Where will the service take place?

Most services available through Amazon Home Services take place at your home, but there are select services that can be fulfilled at a specified store location, or even virtually, like remote tech support. If there are multiple options available for where your service can take place, you'll have the opportunity to choose your preferred location before adding the service to your shopping cart, and the option you choose – i.e. "in home" or "in store" – will usually be included in the service title. The best way to know where your preferred service can take place is to read the information about the service on the detail page.

Will I need to purchase any parts for the service?

This varies by service. For example, if you're looking to get a TV mounted on your wall, our TV Wall Mounting service allows you to specify whether you'll provide the wall mounting bracket or if you'd prefer the service pro to provide it for you.

You can review the "What's included" section on the service detail page to find out what parts are included.


Paying for a service

How do I pay for my service?

Once your service is completed, Amazon will charge the card you have on file in your Amazon account. You may also pay for pre-packaged services using Amazon.com Gift Cards.

What if the service provider wants me to pay them directly?

Direct payments are not allowed. If a provider asks you to pay them directly, please let us know by contacting Customer Service. If you pay the provider directly, or by any other means than through your Amazon account, your service will no longer be covered by our Happiness Guarantee.

If additional parts or labor warrant a change in the scope or price of an order, your pro can issue a change order and will have you verify the final amount in person. You'll need to verify the final amount, and sign off on the change in person.

Can a service provider charge me a trip charge?

There should be no surprise trip charges from the service pro. For example, if the product you ordered is defective in some way, and the service pro can't perform the service upon arrival within your scheduled appointment window, you won't be obligated to pay a trip charge.


Scheduling, rescheduling, or cancelling a service

How do I schedule a service appointment?

After you add a service to your cart, you'll be prompted to select 3 preferred appointment arrival windows. Your service pro then reviews your preferences to either confirm one of the arrival windows you requested, or to suggest and confirm another time frame for arrival.

The service provider will contact you within 1 business day of placing your order to schedule the arrival window. Please note that the time frames scheduled are arrival windows, not appointment times.

How do I manage my orders, or reschedule or cancel my service appointment?

At any time, you can manage your service orders by navigating to Your Orders within your Amazon account.

You can reschedule or cancel your service up to 24 hours before your appointment. Go to Your Orders and click Contact Seller to email your pro with your cancellation or reschedule request.

If you want to reschedule or cancel your service less than 24 hours before your appointment window, you'll need to contact Amazon Home Services customer support, and you may be charged a fee. Review our Cancellation Policy for more info on how cancellations work.

What if my service provider doesn't show up for my appointment?

We hope you don't have to deal with this inconvenience, but if you do, contact your service provider by going to Your Orders within your Amazon account, and clicking Contact Seller. If you don't hear back from your pro within 2 business days, contact Customer Service. We'll follow up directly with the service pro on your behalf, and will email you within 2 business days with an update.

Please note that your account has not been charged, so you don’t need to worry about getting a refund. You only pay when you’ve signed to verify that the job has been completed.

How do I change providers?

To change service providers, you'll need to cancel the service and buy it again selecting the provider you wish to have. Please note that you can only cancel your service up to 24 hours before your appointment whether to change providers or to cancel altogether.

What is the Amazon Home Services Cancellation Policy?

Read our Cancellation Policy here.


Contacting your service provider

How do I contact my service provider?

To email your pro, go to Your Orders within your Amazon account, and click Contact Seller.

There's no way to call your service pro directly. However, you can allow the pro to contact you via phone by making your phone number visible to them during the checkout process.

What if my service provider is not responding to my emails?

Please allow the service provider 2 business days to get back to you. If you're unable to get in touch with your service provider after 2 business days, contact Amazon Customer Service, and we'll attempt to contact the service pro for you.

How do I submit feedback?

After your service is done, you'll receive an email with a link to review the service you received. You can also provide feedback on any completed service by going to Your Orders. You have 90 days from the date of your order to rate and review the service.

To rate your service provider, visit the Order Summary in Your Account. You'll find the Leave Seller Feedback link under the shipping address and ship method details.

If you'd like to provide general feedback on Amazon Home Services, you can do so from the Provide Feedback button in the Tell Us What You Think section of any service detail page.


Our Happiness Guarantee & getting help

What if something goes wrong, or if I'm not satisfied with service?

We stand behind every service with our Happiness Guarantee. If you're not satisfied with the service you received, contact Customer Service and we'll make it right or give you a full refund.

How do I contact Amazon Customer Service?

Click here to contact Customer Service.


Selling Services on Amazon

How can I sell services on Amazon?

Selling Services on Amazon is an invite-only program. Click here to learn more and apply.