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Hooked: How to Build Habit-Forming Products Hardcover – January 1, 2014
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- LanguageEnglish
- PublisherBUSINESS BOOKS
- Publication dateJanuary 1, 2014
- Dimensions8.03 x 5.43 x 0.67 inches
- ISBN-100241184835
- ISBN-13978-0241184837
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From the Publisher
Hooked: How to Build Habit-Forming Products
Why do some products capture our attention while others flop? What makes us engage with certain things out of sheer habit? Is there an underlying pattern to how technologies hook us? Nir Eyal answers these questions (and many more) with the Hook Model - a four-step process that, when embedded into products, subtly encourages customer behaviour. Hooked is based on Eyal's years of research, consulting, and practical experience. He wrote the book he wished had been available to him as a start-up founder - not abstract theory, but a how-to guide for building better products. Hooked is written for product managers, designers, marketers, start-up founders, and anyone who seeks to understand how products influence our behaviour. Eyal provides readers with practical insights to create user habits that stick; actionable steps for building products people love; and riveting examples from the iPhone to Twitter, Pinterest and the Bible App.
About the author
Nir Eyal spent years in the video gaming and advertising industries where he learned, applied, and at times rejected, techniques described in Hooked to motivate and influence users. He has taught courses on applied consumer psychology at the Stanford Graduate School of Business and the Hasso Plattner Institute of Design and is a frequent speaker at industry conferences and at Fortune 500 companies. His writing on technology, psychology, and business appears in the Harvard Business Review, The Atlantic, TechCrunch, and Psychology Today.
Product details
- Publisher : BUSINESS BOOKS (January 1, 2014)
- Language : English
- ISBN-10 : 0241184835
- ISBN-13 : 978-0241184837
- Item Weight : 11.6 ounces
- Dimensions : 8.03 x 5.43 x 0.67 inches
- Best Sellers Rank: #27,083 in Books (See Top 100 in Books)
- Customer Reviews:
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About the author

Nir Eyal is the bestselling author of "Hooked: How to Build Habit-Forming Products" and "Indistractable: How to Control Your Attention and Choose Your Life."
He has taught at the Stanford Graduate School of Business and Hasso Plattner Institute of Design. His writing on technology, psychology, and business appears in the Harvard Business Review, The Atlantic, TechCrunch, and Psychology Today.
Nir blogs regularly at NirAndFar.com
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Eyal lays out a simple framework called the "hooked cycle" which consists of a trigger, action, variable reward, and investment.
Trigger - What are users feeling and doing the moment before they would use your product? What is the emotional need they are solving with your product? Facebook, for example, relieves us of the feeling of wanting to belong and be important to others. Email relieves us of uncertainty and staying connected. Understanding these questions is the basis for designing good customer acquisition and re-engagement strategies (eg. email notifications).
Action - For a product to be sticky, it has to be simple and easy to use so that there are no barriers to adoption and usage. While we can also try to motivate users to complete actions, it's easier and usually more effective to reduce the effort it requires.
Variable Reward - Providing variable rewards after actions keeps users excited and motivated to keep on using and returning to your product. The three types of rewards are (1) material (eg. saving money), (2) social (eg. feeling accepted or important), and (3) completion (eg. clearing out your inbox).
Investment - Humans place more value on things they've committed their own labor to. Thus sticky products should become more valuable over time based on whats been put in the user (eg. amassing followers on Twitter).
Overall, the book reads easily but sometimes feels like its bouncing around a bit, leading you astray from the main points. The book also contains simple checklists in each chapter that you can apply to your own work. Not all products and business will benefit from this book-it's great for consumer technology companies that want to increase customer engagement and retention.
Central to the book is the "Hook Model" – a cycle that involves a trigger, an action, a variable reward, and an investment. Eyal meticulously breaks down each component, explaining how successful products seamlessly integrate into this model to drive user engagement and create sticky user experiences.
What sets this book apart is its blend of rigorous academic research with actionable insights for entrepreneurs and product managers. It challenges readers to think critically about the ethical considerations of creating habit-forming products while also offering tools and techniques to ensure that these products genuinely benefit users.
For anyone in the product design and development realm, "Hooked" is an indispensable guide. It offers a fresh perspective on user engagement, helping professionals craft products that not only captivate but also provide lasting value.
"A funny thing happens when you lie to people: they tend to believe. Why shouldn't they? They lie to themselves all the time. Our minds are wired to respond in predictable ways-among them is perceiving the world the way we want to see it, not necessarily the way it is."
Does this book lie? Well Nir gives us facts. He describes the way we reach user hearts and brains, in the same way perhaps Bob Dylan music hooks you on.. What is a Habit? ("automatic behavors triggered by situational cues..things we do with little or no conscious thought"). A habit-forming company, says Nir, links its services to the users' daily routines and emotions.
Nir Eyal teamed with Dr. Baba Shiv to design and teach a course at Stanford Business School, on the science of influencing human behavior. This is how the Hook model was created. It is well described right at the beginning, and each step is analyzed thoroughly in subsequent chapters. Nir dedicated also an entire chapter (#6) to discuss the morality of manipulation. The irresponsible use of habits create bad habits that may degenerate.
This is not the reason the Hooked model in product management was created.
What is CLTV? It stands for customer lifetime value. This is the ammount of money made from "a customer, before she switches to a competitor, or dies". User habits then,, increase the CLTV.
Nir quotes a paper by John Gourville from Harvard Business School "Many innovations fail because consumers irrationally overvalue the old, while companies irrationaly overvsluer the new"
Kindle has this feature that one can see how many people highlighted a paragraph. This quote had 26 highliters in 72 hours. It says why, for new entrants, they can't just do better, they must be nine times better.. Why is this? Because old habits die hard.
Even if "the benefits of using a new product are clear and substantial", if the use of this products require a high degree of behavior change, they are doomed to fail.
To me this is clearest and most lucid explanation on why the attitude "we want to be the best of class" by challenging an existing market leader, aka a "me-too" application fail 98% of the time. It is also why, writes Nir, users did not leave Google to move to Bing in significant numbers.
Nir goes over the Fogg Behavior Model, one of the most lucid model on how to remove obstacles that stand in the way of users adopt a product. The technology to achieve these results are based on the teachings of The Stanford Persuasive Technology Lab which "creates insight into how computing products ... can be designed to change what people believe and what they do."
After at length descriptions of each element of the Hooked habit builduing model, Chapter 6, What are you going to do with all this?" is a must read. Before I wrote this review, I watched the movie "Silver Linings Playbook" where a character named Pat threw away all books that did not have a happy ending (like Hemingway's "A Farewell to Arms")
This is why Holywood's movies reach our hearts. We have enough strugles and tensions in our real life. We buy a habit forming product, because we like it. We like the iPods and Androids. We like FB and Google. The book by Nir Eyal teaches us, the product creators, how to make a product with a happy ending for everyone, Thus we elevate the quality of our lives.
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Reviewed in Mexico on May 15, 2023
Empfehlenswert für alle Produktdesigner, Produktmanager, Game- und Appentwickler.





















