Top critical review
93 people found this helpful
So over this thing...
on July 7, 2015
When I was a new user of this machine, I have to admit there was a bit of an adjustment period. I started to stress out at one point about this purchase because I had an experience with what SO many people had been complaining about regarding how the machine wasn't sucking back the solution into the machine. However, I realized if you don't put the lid on the water reservoir JUST SO, it won't have the suction power to work. It's a simple fix, so I thought I was in the clear after that experience. Oh how wrong I was...
Yes, I saw the disgustingly dirty water in the reservoir after use and thought I've got a good thing here. However, I've used this machine perhaps 6 or so times in the course of the year that I've had it and SO much has broken in that time it's just ridiculous. The first thing to go was the handle latch on one side of the water reservoir bucket had broken off (it's no wonder since they are just a flimsy piece of "J" shaped plastic that's supposed to hold 10+ lbs of water??), so I now have to carefully balance it with two hands to put in in place (lots of fun when the water is sloshing around and tips over too..). Okay so it's not the worst problem, but it's a nuisance design flaw no less. --K, 5 stars going down to 4.5
The next break was pretty big however. The handle that sprays water stopped working (Took it apart and could see inside the machine where it disconnected, but my husband and I couldn't get it to reattach to save our lives), so I now have to use the "clean surge" button instead. It's an alternative way to spray your carpets with the solution, but it supposed to be for big stains and messes, so therefore it uses up to 3x's more of the water/solution (this equals constantly refilling even sooner than before and a pretty soaked carpet). I know I need to take it in to get it fixed at this point, but I'm desperate since we have a new puppy in the house and even THIS is a bit better than hand scrubbing the carpets. --Yeah, those 4.5 stars are now going down to 3
Last week I let a friend borrow it (of course after giving her the rundown of how to use it with the several parts that were broken at that point) and she even used the SpinScrub powered hand tool on her stairs. All was fine with the cleaning process, but although it had never been used before, the latch that attaches the clear head of the SpinScrub to the hose suddenly broke off (again, no wonder since it's a flimsy piece of plastic, aka another design flaw). -- 3 stars going down to 2.5
Now I've noticed that the brushes don't even spin (and they're impossible to clean if you have pet hair) ....Greaaaaat. Especially since the new puppy has soiled several spots on the carpeting in our living room and I need as much scrubbing/cleaning power as I can to get the urine/smell out. -- Well then, those 2.5 stars are pretty much now down to 2
...Oh and the kicker to all of this?? I washed the carpets yesterday and it picked up the usual amount of dirt. However, after letting it dry overnight, I noticed the carpets still smelled pretty strong of urine (I'm not 100% blaming the machine for this problem, just the dog & the several dud cleaners that I've gone through that haven't done a thing). So today I re-did the same area of carpeting. What I don't get is, if this thing truly works, why the heck was the water reservoir JUST as dirty as yesterday's?!? Wouldn't it be a little bit cleaner since I JUST DID IT??? The idea of having to re-clean my (rather new) carpets several times over in order for them to actually BE CLEAN is not my idea of an efficient machine. --Aaaand here we are at 1 star. 1 stupid, expensive star.
So, bottom line? Does it actually work on cleaning carpets? Perhaps. But to be honest, spraying down your carpets with spray cleaner then taking a Shopvac to it would probably give about the same result. With this machine you're certainly not gonna get 100% clean carpets in one pass ..and maybe not even in two. AND with it breaking down in a year's time like it has with such minimal use doesn't give me the warm fuzzies that it being fixed will give it any kind of a decent shelf life in the future either --especially with all those extra passovers I'll still have to do just to actually get my carpets sufficiently clean.
Final thoughts are that this was an expensive fail of a purchase. If this thing even costs me $50+ to fix, I'm taking this piece of &%$ to the trash and getting something else.