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Hospitality from the Heart: Engage Your Employees, Deliver Extraordinary Service, and Create Loyal Guests Hardcover – February 1, 2013
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About the Author
Brandon W. Johnson, a.k.a. ''Positive Energy Guy,'' was named an Emerging Leader by Twin Cities Business Magazine and has developed tens of thousands of leaders through his leadership trainings, workshops, and keynote speeches, and has more than twenty years of experience in operations and leadership in the hospitality industry, non-profits, training organizations, and higher education. Learn more at HospitalityFromTheHeart.com or brandonwjohnson.com
Katherine Foley Roden is a respected leader in the hospitality industry and specializes in organizational development, human resource management, and training. She has coached and trained thousands of employees at resorts and businesses throughout the United States, Puerto Rico and Canada. Learn more at HospitalityFromTheHeart.com or katherineroden.com
Top customer reviews
The book is well written and keeps the reader entertained. I can see this book given to new managers for a concept or those who lack that positive energy to make a diffrence in customer service.
I was so amazed by it that I ordered 3 copies for our Owner/Founder, Dir. Of Ops and our Dir. of Training.
Need a playbook on how to boost your business? This is it!!!!